Nails & Brows Mayfair Reviews Summary

Staff and Service Quality

Pros:

• "Love this place, staff is so nice and welcoming. Every appointment is a pleasure whether its nails, brows, or anything else."
• "Lovely, knowledgeable, and skilled staff who are committed to working with clients long-term."
• "Shabinaz threads them with incredible skill and I always end up with the desired result."
• "Rashnat was lovely and did a great job on my brows."
• "Megan did a wonderful job with nail art for me for the first time."
• "Was approached by Mary who was very welcoming and made me feel comfortable."
• "The staff are really friendly and know the products really well and offer great advice and recommendations."

Cons:

• "I was taken aback by the technician's poker-faced reaction."
• "Hugely overpriced. £40 for a 10 minute brow shape that was no more attentive or expert than you can get in your local hair salon."
• "What I did *not* enjoy was the hard sell of products afterwards."
• "The limited space made it feel slightly cramped and crowded."
• "After asking for a refund she suggested instead that I wait for a brow technician to become available."
• "I have found the front of house / management are unfriendly and obnoxious."
• "They are just far too pushy when it comes to trying to make you buy additional products and treatments."

Customer Experience

Pros:

• "Got an eyebrow reshape done and what a wonderful experience!"
• "I am very particular and specific about manicures/pedicures. I get amazing manicures/pedicures at my go-to place in New York City. Yet—hands down—this is the best service that I have ever received."
• "Every service I get is always immaculately done, and I walk out feeling amazing every single time."
• "Got a lash lift using Yumi Lash products from the lovely Silvia. Everything was very professional and the head massage she gave while waiting for the serum to sink in was amazing."
• "I had a Yumi lash lift by Min and...WOW! Absolutely delightful experience and fantastic result!"
• "She was very gentle and precise with her work, and she made sure that my nails looked flawless."
• "This was my first experience doing a brow makeover and a lash lift and the whole process was smooth and the staff is very helpful."

Cons:

• "I was already buying an eyebrow pencil priced at £25."
• "Minus one star for the constant increase of prices."
• "You spend 90% of the time being upsold either products of courses, or being told that prices are due to increase."
• "This all left a 'really bad taste in my mouth and they've lost a customer."
• "However despite paying a premium price (and giving a large tip on top) I was disappointed by how mean the Salon is."
• "Very disappointed. Had high hopes as the interior here is very beautiful and modern. A few things pissed me off here."
• "Eh it was just okay. I needed a place to get my eyebrows threaded while visiting London so thought I would give it a shot after reading reviews and that Meghan Markle gets her brows done here."

Value for Money

Pros:

• "It is £££ but Jannat has done an amazing job of reshaping my brows over the last year!"
• "Worth money i spend here, not only that they recommend me the right products only what i need."
• "The products they sell are well-curated and I've had great results from everything I have bought there."
• "Best customer service, clean, luxury salon I have ever visited."
• "The receptionists and staff have been exceptionally efficient, and welcoming."
• "The entire staff is equal parts warm and professional."
• "The staff were very friendly and professional, great customer service."

Cons:

• "Had 30 mins of hard selling of products and packages."
• "There are nicer luxury salons in London for the amount of money they charge - I suggest you go there!"
• "However, the whole experience is let down by the Manager who is extremely pushy for sales which defeats the point of a relaxing treatment."
• "The place is packed and has a bit of a maximum rush factory vibe - it’s also dirtier than pictures suggest."
• "Not worth £44 for threading!!!! For that amount I expect the therapist to be confident in what they are doing and an expert in eyebrow shaping."
• "They got so curled that my lashes are almost fully bent and look like they are half the size."
• "£50 for an eyebrow treatment, I was expecting a more professional and comfortable experience but instead I received a poor quality treatment, totally not worth the money."