Vets Now Colchester Reviews Summary

Staff Attitude

Pros:

• "The vet was so helpful and asked lots of questions."
• "Very lovely receptionist and the vet we saw was so compassionate and caring."
• "What an amazingly patient, friendly and caring team I experienced on Christmas Day."
• "Thank you to the vet Vicky and vet nurse who treated our dog Winnie."
• "Once seen you are provided with upstanding care. The team are great!"
• "Very caring and understanding service. Many thanks."
• "Helpful, reassuring and caring we felt our dog was getting the best treatment there was."

Cons:

• "The staff was extremely cold, more specifically the vet, who did not offer any comfort or support."
• "However, as soon as I walked into the vets I was met with absolutely no empathy or compassion from the receptionist."
• "Not once did they make me feel they cared about my cat."
• "The receptionist looked at my wife as if it we were an inconvenience."
• "Receptionist was beyond rude."
• "I was patronised and made to feel like I was over anxious."
• "Very poor service and very angry."

Cost and Value

Pros:

• "Luckily we are insured and after a dog attack, our dog was stapled back together quickly and professionally for which I am very grateful."
• "They were caring and professional and saved her life that day."
• "Worked very well in partnership with our own vets to provide out of hours care. Very professional, very transparent on cost."
• "They have solved the problems for our birds, despite admitting they are not always bird specialists."
• "The care and compassion that was shown to our pet and us was outstanding."
• "Excellent, kind compassionate staff, can't fault the service that was given to our little man."
• "Our dog was seen quickly, the examination was explained to us, drugs were administered and prescribed."

Cons:

• "Over priced and they demanded £400 st once n half hour later wanted another."
• "You charged me £600, my dog was in there 3 minutes before she died! How can you justify charging that sort of money!?"
• "Sadly we lost our boy and are left with a massive bill even after our insurance paid out!"
• "I understand it is an out of hours service but found the cost, just shy of £300 a little too excessive."
• "For over a thousand pound all they've done is stabilise the dog for more bills at my vet. No diagnosis."
• "The price was extortionate but that was expected and of course he is worth it."
• "Charge £295 for a consultation and some medication that wasn't applicable to then misdiagnose my pet."

Efficiency and Timeliness

Pros:

• "Seen by the nurse and vet very promptly and advised to have tests on my cat Simba."
• "The vets were kind and caring and kept us informed about what was happening."
• "Once we reached the surgery they were amazing at a very difficult time and talked us through everything that was happening."
• "Brought my poorly bunny in for a stay over night and I cannot fault the staff at all. She received the best care possible when she needed it most."
• "All three times we have had to bring our Cockatiels to Vets Now, the staff have been super helpful and kind."
• "The vet taking care of him was lovely and she kept us updated every step of the way, my dog was very comfortable with her."
• "Booking was taken promptly and an appointment fixed very easily at 9pm in the evening."