The Roebuck Reviews Summary

Food Quality

Pros:

• "I've had the most delightful meals here and I must say I wish I could put in more stars than just 5."
• "Food was on point, particularly the porchetta in the mixed roast."
• "The beers are always in tip-top condition and our burger and chips went down well."
• "The chef has completely nailed the Sunday Roast!"
• "One of the best Sunday roasts I've ever had - went with the roast beef and it was superbly cooked with tons of gravy and a huge Yorkshire pudding."
• "All food tasted very very nice!"
• "Absolutely delicious roast beef lunch on Sunday!"

Cons:

• "We had a pizza that was slightly undercooked."
• "The meat was a bit dry but overall not bad."
• "Beware the beefburger. I couldn't actually cut mine with a knife. Utterly inedible."
• "Chicken was really dry."
• "The batter had no taste either and was overdone."
• "Average food at best, simple flavours that look a lot better in the pictures than reality."
• "Chicken completely tasteless."

Service

Pros:

• "Brilliant staff, they go the extra mile."
• "really really fast service, even though the pub was absolutely packed."
• "Been twice recently and both times we received the best service I have ever experienced in London."
• "Exceptional customer service from Elliot."
• "The staff went above and beyond and made us feel super welcome."
• "The staff are attentive, super friendly and very helpful."
• "Top quality service."

Cons:

• "The service was a bit slow at first and it was a bit hard getting attention."
• "Really slow service."
• "They do not see if anyone was served or not."
• "The boy who was behind the bar didn't think he could ask the staff from the previous shift if they found my phone because they were having dinner."
• "Service is great, can be a bit slow as they not always as attentive to your table."
• "The service was slow but they told me someone was off or didn’t come and they apologized."
• "Great place but ruined by poor service and inattentive staff!"

Ambiance and Cleanliness

Pros:

• "Very well kept, clean pub with nice staff."
• "A hidden gem within all the bars and restaurants in Chiswick."
• "It's beautiful... lovely drinks... gorgeous beer garden.... delightful staff."
• "Elegant interior, vast outside space, high quality food, great selection of drinks and very attentive staff."
• "The pub has a lovely atmosphere and the staff are very friendly and helpful."
• "First time back since pre-pandemic. Everything was really clean and all measures being taken to ensure a safe and enjoyable experience."
• "The Roebuck is a lovely pub, ticks all the boxes you expect for Chiswick, stylish, understated and clean."

Cons:

• "I was very disappointed with my recent visit to the Roebuck."
• "The roebuck always seems really dreary and dark inside, and not that clean."
• "An average pub, nothing special."
• "This used to be great but has lost its way. The menu now is simple pub food."
• "Nice enough pub but music too loud so hard to hear conversations."
• "The interior is a little sterile."
• "Loud aggressive music, ill-mannered staff who do not answer the phone or attempt to listen to local residents' complaints."

Value for Money

Pros:

• "Great new garden out back, with delicious food and reasonably priced drinks."
• "Starters reasonably priced."
• "Chiswick Calendar card gave 20% discount which was more reasonable."
• "fair prices (each chicken roast £21 and you have a heaping full plate)."
• "Sunday lunch was tasty and very well priced."
• "Reasonably priced drinks."
• "Beautiful beer garden, lovely pub and amazing gin & tonics!!"

Cons:

• "Not value for money at all so avoid those is my advice."
• "The prices. They take the piss."
• "£17.50 for Fish & Chips. For that kind of money I’d at least expect homemade chips rather than frozen."
• "They simply aren't big enough portions in comparison to other pubs."
• "The meal was already £27, so to add 12.5% is pretty cheeky."
• "The biggest let down and quite frankly a rip off was the 7 tiny chipolata sausage."
• "Food complete let down and wildly overpriced for what you get."

Special Dietary Options

Pros:

• "Vegan and vegetarian catered for nicely although I’d love to see a few more options."
• "Also they offer their Sunday roasts and other menu with mainly gluten free ingredients which means you don’t lose half your plate if asking for a gluten free option."
• "One of my friends went with me who is vegan and really liked the beetroot wellington."
• "Good pub fare, and they catered very well for my gluten-free partner."

Cons:

• "I’d love to see a few more options."
• "unfortunately doesn't come with lots of trimming, just potato and cabbage as well as the Yorkshire pudding but no root vegetables or anything else."