The Bell & Crown, Chiswick Reviews Summary

Food Quality

Pros:

• "Food is first rate and well priced for West London."
• "Even the coffee is worth coming back for. And, in these times of financial downturn, this is great value for money."
• "Lovely pub, food delicious, enjoyed the wings, terrine, chicken and lentils, mussels and Creme brulee and brownie."
• "Absolutely delicious Sunday roast with red cabbage and cauli cheese and perfect Yorkshire’s!"
• "The food was great here and the location right next to the river is picturesque, especially during summer time."
• "A cosy pub set on the River with friendly staff, loads of atmosphere and above all exceptional food."
• "The food was tasty and the stuff very helpful and polite!"

Cons:

• "There was so much salad leaves only small four pieces of butternut squash and two tea spoonfuls of Guinea."
• "Fish very dry and chips a little on the dark side. Chicken keiv was similarly dry and the inner sauce the same."
• "The food is okay, but nothing exceptional. It seems a bit overpriced for what you get, but overall, it's decent."
• "Food is over priced and average at best, had the Sunday roast with a sirloin steak that was like chewing into rhino hide."
• "The fish pie was uninspiring and fairly bland."
• "The burger was thin and a bit dry."
• "It was a small dish for the price and came with only one piece of toast and the avocado was not fresh."

Service

Pros:

• "Excellent service and very tasty food."
• "Great team of staff here - everyone was so friendly, attentive and helpful."
• "The staff were super professional, welcoming and friendly- our son is autistic and had a serious melt-down and they were calm and cool and we were very grateful."
• "Special thanks to Martin and Joe for such excellent, friendly attention at the table."
• "The staff are friendly, polite and engaging, the food exceeded expectations."
• "The staff were polite, attentive and efficient despite the place being very busy."
• "Staff couldn't have been nicer, and plentiful, so there was always someone on hand to help and take orders."

Cons:

• "Service was poor when we visited."
• "We had a 5 year old with us and her order from the kids menu (sausages and chips) was undercooked and had to be sent back to put back in the oven."
• "Waitress was good although forgot a few of our requests, had to ask multiple times in some cases."
• "Service was VERY slow.. it took almost an hour for our fish and chips to come."
• "When we were seated it took a very long time for the waiter to take our for drinks orders - 20 mins to half hour."
• "Also we ordered crispy squid which never arrived!"
• "Unfortunately being in the restaurant part we have been treated very rudely, without respect, by the waiter who works there."

Atmosphere & Location

Pros:

• "Beautiful location and a great spot to watch the boats and people along the river."
• "Idyllic location on the river."
• "Another offering from local brewer Fuller's. A delightful pub in a delightful setting."
• "One of my favourite pubs! Whatever the occasion, this pub delivers."
• "Delightful atmospheric Pub with great friendly warm atmosphere & welcoming ambience."
• "This place was buzzing. Great to see a local pub busy."
• "Lovely Riverside pub, highly recommended."

Cons:

• "Only negative: too many dogs inside the place."
• "Anyways it was massive disappointment to us and probably won’t visit again."
• "Very disappointing for £20 a pop."
• "Overpriced and overcrowded and also closes bizarrely early (11pm at the weekend)."
• "Very empty most evenings now."
• "The first day we were there the outdoor seating was taken up by a very loud group swearing, smoking and out of control. It really ruined the atmosphere."
• "It’s such a shame the blue LED Christmas lights pierce your eyes and really kill the warmth of the candles that makes this place so cosy."

Value for Money

Pros:

• "Even the coffee is worth coming back for. And, in these times of financial downturn, this is great value for money."
• "The food was great here and the location right next to the river is picturesque, especially during summer time."
• "And drinks not too high priced!!"
• "The wine was reasonably priced and great tasting too."
• "The price/quality ratio was also excellent."
• "The pint's price was reasonable."
• "Prices are average for the area, however their service is outstanding."

Cons:

• "Additional service charge of 12.5% too much and didn't feel like optional."
• "Just expect to part with lots of money for your food."
• "Food is over priced and average at best, had the Sunday roast with a sirloin steak that was like chewing into rhino hide."
• "The food itself was nice although definitely overpriced in many cases."
• "However, my friend and I ordered 2 desserts which cost £15!"
• "It felt poor value for money."
• "When the bill arrived, we noticed an extra charge."