The Turks Head Reviews Summary

Food Quality

Pros:

• "Really good vegan menu, I had vegan fish and chips and my mum had a meal off the specials menu baked plaice we both thoroughly enjoyed our meals."
• "The food is always great quality and such good value for money."
• "All the food was amazing and really good sizes too you couldn’t fault the food in any way!"
• "The meal (fish) was really tasty with locally sourced ingredients and cooked well."
• "The crab sandwich was fresh, tasty and what I'd expect living on Newlyn's door step where the crab is landed."
• "The food excellent great starters the sticky beef and pork belly and couldn’t not have the local fish ‘n chips which came on pipping hot plates mushy peas and tartar sauce.. so tasty."
• "The gravy was rich and full of flavour."

Cons:

• "Food is average pub food of probably 20 years ago."
• "Sadly there was not a hint of smoked haddock!"
• "Meals could be better."
• "The curry’s were very dry, and as my grandad proudly stated 'this is no curry' the meat was chewy."
• "The portions were small and lacked verve. The food was presented well but failed to excite."
• "The food was a real disappointment. Ordered burgers, both chicken and beef were dry and overcooked."
• "However, all the food (duck, fish and chips), except the fish pie was overcooked and not very nice."

Staff and Service

Pros:

• "Great cosy pub, with lovely friendly staff."
• "Absolutely wonderful experience all around from the food to the service."
• "Staff are lovely, very friendly and helpful."
• "Staff were incredibly friendly and welcoming whilst still adhering to COVID measures which was very reassuring."
• "The staff were helpful and friendly, the food was good and the beer well kept."
• "Service was spot on, attention to detail in all aspects."
• "Accommodating, lovely staff."

Cons:

• "As I was going to order the waitress snapped at me, telling me to sit down and wait for her."
• "Visited on Friday night, this place just does not make you feel welcome, there are ways and means of dealing with these covid rules and staff members barking instructions."
• "Bill was adjusted after I complained, but I would rather they had admitted it than try and pass a meat dish off as vegetarian."
• "The service was hit and miss."
• "The service was slow and a bit confused - we waited over 20 minutes after ordering drinks to receive them."
• "We further complained to one of the other waitresses who, to our display, said that this particular waitress is often rude to customers!"
• "Barman refused to serve my niece. No proof of id, despite the fact her mother was with her and confirmed her date of birth. Barman quite rude and a bit of a jobsworth."

Ambiance and Location

Pros:

• "A decent sized beer garden."
• "A nice old fashioned pub in the heart of Penzance. Its a little small inside but has a lovely sheltered garden outback with lots of lovely pub signs from times gone by."
• "Loved this place, a beautiful, historic pub in the middle of Penzance; you can almost taste the history of the place."
• "So much history and character to this fascinating pub."
• "Such a great old school boozer. Friendly staff and an environment which is still authentic for the oldest pub in penzance."
• "It's great to cosy down in this crooked inn and daydream about the thousands of characters that have passed through its doors over the many years they've been open."
• "A very polite proper Cornish Pub. Everywhere your eyes are drawn to heritage and history."