Cascades Leisure Centre Reviews Summary

Staff and Service

Pros:

• "Thankfully we seem to have new staff or a renewed ethos back into the centre with friendly receptionists who are keen to help."
• "Staff were nice, helpful and efficient."
• "Overall the staff at the front desk and ‘back office’ are nice, cheerful and accommodating ALL the time."
• "Very friendly front desk staff and lifeguards."
• "The centre is very friendly starting with reception when you enter."
• "She is an amazing instructor so friendly and encouraging."
• "Been a member on and off for quite a few years.. Place is always clean, staff are friendly and it has a good atmosphere."

Cons:

• "Unfriendly staff, often long queue at the reception."
• "Reception staff have no idea about customer service and will leave you standing while they chat amongst themselves."
• "The receptionists are really unhelpful. They behave as if they are doing you a favour by registering you."
• "Rude, inconsiderate and lazy staffs."
• "Absolutely disgusting staff is rubbish was there Saturday 4.20 pm, ask what time will sauna close, rubbish lady said 5.30 pm, we pay £18 and another clown coming 4.55pm and turn off sauna, avoid this place, they charge full price for 40 min."
• "At exactly 19:02 of the 23rd of Jan (today) the entire male staff of this place was outside one of the gym doors making derogatory, idiotic childlike comments at the clients that walked past them. Particularly women."
• "I believe some staff are racist and have unconscious bias."

Cleanliness and Maintenance

Pros:

• "Facilities are very clean, there is always staff around if in doubt with anything."
• "The poolside café boasts a simple menu but is clean and pleasant."
• "Very clean, I see cleaners clean regularly, which makes me happy knowing I can be safe after coming out of the pool or sauna."
• "Clean changing rooms with baby change family rooms and showers."
• "Clean and fun."
• "The water was warm and pool area looked clean."
• "Reasonably priced, swimming pool had two flumes, a wave machine, baby pool and free floats are available for the pool."

Cons:

• "Changing room has poo all over and for hours."
• "This place was gross... Water not draining in changing rooms looked so dirty and outdated."
• "Cleaning is very poor, especially the changing rooms have a stench, making it unbearable to stay there."
• "Visited today and the centre could do with a full refurbish. The swimming pool is very tired and the changing rooms were smelly."
• "Apalling conditions in the mens changing rooms, dirty and muddy. Staff told 25 mins prior to me asking and when i enquired i was told 'it's one of those things' and that they have been doing 'stuff'."
• "Family Changing area was awful, the entire floor was flooded and dirty."
• "foot bath looked like it hadn’t been cleaned for months and family changing rooms were filthy, could not use the shower as it stunk of urine, baby changing decks were disgusting and we could not use them."

Facilities and Equipment

Pros:

• "Gym is very high tech with state of the art equipment."
• "Great swimming pool and slides. Was able to take my son (non-swimmer) on my lap on one of the slides."
• "You can just walk into the shallow end of the pool, no steps which is good for kids."
• "The pool is actually very good, two good flumes."
• "Swimming was great, a beach effect shallow gradient into the pool. Water fountain, two water slides to choose from & at certain intervals the wave machine was turned on."
• "The flumes were so much fun and never too much of a queue."
• "Good pool if you're a serious swimmer and for swimming lessons."

Cons:

• "The floor is super slippery as it’s tiled and wet. No rubber mats."
• "The changing rooms are just 2 big open rooms for everyone to change in, no separate stalls unless you are a family."
• "When using the men's changing room there is no splash rails between the toilet bowls."
• "Cannot believe people have to pay a toll charge just for walking down the corridor."
• "Horrible, dirty, and far too much chlorine."
• "Some if the tiles were missing as one of my kids hurt themselves as the wave machine started."
• "The whole pool complex is tired and has clearly seen better days."

Booking and Accessibility

Pros:

• "Once you've negotiated the not so friendly website to book your activity, in my case swimming. Booking is for a 2 hr slot."
• "There is still an online booking slot system for swimming but this has proven fairly seamless now and easier to use."
• "Booked online for a 90 minute session."
• "Easily accessible and wheel chair/ disabled friendly."
• "Prices for swimming are the best in the area by far and are definitely worth every penny."
• "Value for the money is also good as this centre offers not only gym but swimming pool, etc."
• "Been a member on and off for quite a few years.. Place is always clean, staff are friendly and it has a good atmosphere. Most of all great value for money if you take advantage of all the services they have to offer."

Cons:

• "Unfortunately, whilst the swimming pool and changing rooms are very good, their booking system is completely unusable."
• "The website (to book sessions) rarely works and they never answer the phone."
• "It is never possible to reach them on the phone! I leave messages but no one calls back."
• "Price is quiet expensive for swimming and now you only get a limited time."
• "The gym has been out of action for nearly a year now due to a fire."
• "Very expensive for the facilities they have for offer."
• "For the price I paid I didn't get much of service out of it."