Stour Centre Reviews Summary

Staff and Service

Pros:

• "Staff in the actual pool area great and attentive to ensure safety."
• "Friendly staff. Clean. lovely warm pools."
• "Staff I have come into contact with seem professional and know their stuff."
• "Friendly reception staff who are able to answer any query put to them with a well informed answer."
• "Kim (membership lady) she was very helpful and was always happy to go the extra mile."
• "The girl behind reception was lovely and the two other girls that checked the temperature and spoke to us (I believe one was a manager), they were all lovely, knowledgeable and helpful."
• "The staff are so lovely and helpful."

Cons:

• "Needs to be spoken to by manangent."
• "Staff didn't know the rules, gave wrong info and double charged me."
• "Staff all under 18 have no idea of health and safety."
• "Certain members of staff are rude."
• "Terrible staff attitude."
• "The staff are rude, unapproachable, uninterested, and extremely unprofessional."
• "Most of the staff seem uncommitted for which I blame the management."

Cleanliness and Maintenance

Pros:

• "The changing rooms for swimming are clean and well equipped (private cubicles/ showers, hair dryers, baby changing and disabled access)."
• "Changing areas are clean and tidy."
• "We came here first thing on a Sunday morning so the changing rooms were still clean and dry and the pool fairly quiet."
• "Changing rooms are clean."
• "The facility is clean and not crowded during the day."
• "Nice changing rooms."
• "The gym is spacious and clean."

Cons:

• "The major downside is the cleanliness and 5/10 it is closed due to a water chemical problem."
• "The swimming facilities are dirty and very disappointing."
• "It is the DIRTIEST, most disgusting swimming pool I ever saw."
• "The Change room smell on urine."
• "Filthy gym."
• "Dirty showers."
• "Very dirty changing rooms especially in the baby /family one."

Facilities and Equipment

Pros:

• "I like the gym, has every assisted machine you can think of as well as plenty of free weights and benches."
• "It's a really nice leisure centre with a great swimming complex, probably once of the best in the area."
• "Soft play is great. Nice and spacious, lots of different things to play with for all ages."
• "Good spin classes and spacious gym."
• "Really enjoyed the clip and climb in here, we were booked in at 4.30 and its not the biggest climbing place but it's ideal for kids to have a go."
• "Good swimming pool. The place has also had a makeover and is called freedom leisure. Good thing is it no longer looks empty, is clean and has a lot of activities."
• "Great climbing wall, well managed and very friendly staff."

Cons:

• "Changing rooms not ideal."
• "Pool is ok - quite a few changing rooms... but its all a bit shabby looking."
• "The sports equipment are in poor state and most importantly the courts are always 'fully booked' but is actually empty!"
• "The seating area is always dirty with food and cups on the tables and floors."
• "The automatic barrier you pass through when leaving the pool / soft play area is very dangerous."
• "The edges of the pool when I went under water were covered in grit and filth."
• "The water couldn't drain away clumps of hair everywhere, food on the floor."

Management and Policies

Pros:

• "No complaints so far. Oh and they refund you car parking fee for up to 2 hours max."
• "Large amount of parking on site and well located."
• "Centre is lovely and modern since the refurb, my children love the play area."
• "However, the student discount makes the price more fair."
• "Excellent local facilities and great front of house staff."
• "The swimming pool is great for a range of ages. Lazy river, flumes and waterfalls."
• "Great pool for the family, recently refurbished so there's more activities for the little ones."

Cons:

• "The way this centre is managed is absolutely disgraceful."
• "Awful customer service."
• "Clearly no manager is overseeing the running of this place."
• "Entrance reception has a very big issue with health and safety."
• "Disorganized booking system."
• "Absolutely traumatised and never coming back. The manager Sam is vile and inappropriate."
• "Very poor management and communication as the managers cared more about their timetable than giving the customer what they want."