The Property Centre - Cheltenham Estate Agents Reviews Summary

Customer Service and Communication

Pros:

• "Barney and the team have recently helped me sell a property and I couldn’t be more complementary of the service they provided."
• "The whole Cheltenham Property Centre team have been exceptional since my initial online selling query."
• "As buyers, the Property Centre have been absolutely incredible."
• "We were incredibly impressed by Oliver Davis from the property center in Cheltenham."
• "As first time seller I got all information and guidance in a patient and professional manner."
• "Property Centre have been fantastic in making sure a difficult sale crossed the line."
• "From meeting Barney through to completion, we couldn't have been happier with the service provided."
• "We brought our property via the Property Centre Chelt and couldn't ask for a friendlier, helpful team to work with."

Cons:

• "I found Property Centre to be professional and very responsive throughout the selling process, but the initial stages of marketing could be improved."
• "The property centre offered a very professional and personal service, yet there were times when the communication could have been more proactive."

Expertise and Knowledge

Pros:

• "Simon was amazing from the very beginning with helping us through our process."
• "They work very hard for their clients and the service they provide is excellent."
• "In particular, we would commend Oliver's sustained and proactive management of a complex chain right through to completion."
• "Nothing was too much trouble and queries answered immediately."
• "The entire team displayed expert knowledge and a sense of urgency at every step."
• "Barney was incredibly helpful - I've heard stories of having to chase estate agents to get them to tell you what's happening."
• "Oliver and his team are incredibly helpful and professional."
• "The team at the property center in Cheltenham were a pleasure to work with."

Cons:

• "Sometimes the advice given could have been more detailed, particularly for first-time buyers who are new to the process."
• "While the team's knowledge is commendable, there were occasions where more clarity in communication would have been beneficial."

Efficiency and Timeliness

Pros:

• "He never left us in the dark and help make our process quick and easy!"
• "I had regular updates from Barney and was never in the position where I needed to chase."
• "They were always at the end of the phone if we had any questions."
• "They made the whole process a breeze and we are very grateful!"
• "The Property Centre managed to secure a huge amount of interest from potential buyers."
• "I found the Property Centre Cheltenham to be professional and very responsive throughout the selling process."
• "Look no further than the Property Centre Cheltenham and especially Barney who has the ability to take the stress out of buying a house."
• "The whole team are very good and Oliver is exceptional."

Cons:

• "There were some delays in starting the process as I was waiting for the Court of Protection, and Oliver kept in touch throughout the waiting period."
• "Although the service was generally efficient, there were a few instances where the process felt slower than expected."

Professionalism and Approachability

Pros:

• "A particular thank you to Barney who was highly professional and personable throughout."
• "They were very responsive and always happy to help throughout."
• "Barney was incredibly helpful - I've heard stories of having to chase estate agents to get them to tell you what's happening."
• "The Property Centre offered an amazing service from start to finish."
• "Oliver and his team are incredibly helpful and professional."
• "Amazing service from Kim during my recent purchase."
• "They always had time to explain things, help and advise."
• "I cannot praise enough Oliver, Barney and Kim for their professionalism, patience and effectiveness!"

Cons:

• "There were occasions where a more personable approach would have been appreciated, especially during stressful moments."
• "Professionalism was evident, but at times, a warmer and more approachable demeanor would have enhanced the experience."