Address: 1 Clarence Parade, Cheltenham, GL50 3NY, United Kingdom
Phone: +441242257333
Rating: 4.7
based on 268 reviews.
Customer Service
Pros:
"We had excellent service from George and his team."
"The staff are all excellent at providing feedback & updates."
"Very helpful and friendly team, spoke and viewed properties with Ben and was very transparent and honest."
"Izzy is absolutely amazing! She took me around a couple properties and she answered all the questions I had, was so friendly and has been a delight the entire renting process."
"Special mention to Izzy who did my viewing- she was great, friendly and patient and proceeded to get on with the next steps efficiently!"
"Olivia from Move was delightful to work with, pleasant, helpful and efficient."
"I've worked with Move for quite a while now and I am always blown away by their friendliness, helpfulness and quality of service they offer."
Cons:
"I am disgusted with how so many estate agents are behaving in such an unprofessional and discourteous manner."
"Awful experience! I scheduled a viewing with Move Sales and Lettings for a property in Cheltenham, only for them to not show up, answer my phone calls, or reply to the messages I left with them!"
"James was slow to reply to any follow on queries."
"By far the worst letting agency I've used."
"They are all very friendly and polite until something goes wrong at which point they clam up and become unresponsive."
"Most of our interaction with Move was with James Henley. Whilst outwardly enthusiastic, he is an ineffective people pleaser."
"I don't know how people had luck with this agency."
Efficiency and Professionalism
Pros:
"I've been working with George at Move for the last couple of years for house purchases and lettings and have been consistently impressed with how swift and efficient he has been."
"From start to finish Move we’re absolutely brilliant."
"I have found Paige, Nick, Rachel and Marcia along with the rest of the guys in the maintenance team to be polite, efficient and courteous during our partnership."
"Their attention to detail is exemplary."
"I have found the staff at Move to be totally professional, efficient and courteous."
"As a landlord, I've worked with George and the team at Move Lettings for ages now, and cannot fault them."
"The team are very knowledgeable, and they worked quickly to sell the house fast."
Cons:
"When confronted with this Move offered us only 50% of the holding fee back with little to no apology."
"If you are a landlord please avoid this estate agent as their vetting process is extremely poor."
"Move Estate agents Cheltenham didn't highlight to me the outcomes from the references which showed CCJs, very low level incomes and no previous tenancy payments history."
"They are professionals and should know better. I trusted Olivia and George and was left with a huge financial loss and distress that came from their poor tenants vetting."
"I had booked a viewing of a property on Wednesday for the Sunday, I travelled all the way in to Cheltenham which was not local, only to get a voice message from the agent conducting the property only 20 minutes before the viewing was supposed to happen to say that the Tennant denied entry for the viewing which was ridiculous."
"Like all businesses, quick to take your money. Slow to give it back. Waited almost 3 weeks for it to be returned, with constant excuse of the landlord is waiting for this and that."
"They managed to lose the property keys in their office for a week due to a failure in process for signing them in and out."
Property Management and Maintenance
Pros:
"Rita has been a great help in the past week resolving the maintenance issues with the house after the usual delays with contractors."
"As a tenant, it's vital to us that any problems & queries with the property are dealt with quickly."
"They will always find an answer to any maintenance issues that may occur."
"Rachel has made us feel safe and supported since she took us on as clients."
"Excellent property management support from Nick Budgen in the Cheltenham office."
"The response to any occasional issue is fast and efficient."
"During the early days of our tenancy there have been a number of Property/maintenance issues that have needed attention, and I must commend Rita Bil for her prompt, professional, and diligent attention."
Cons:
"The window would not shut... After six months with winter approaching and after many complaints they finally fixed it."
"Then water started coming in through the ceiling... It again took about a month before they fixed it."
"Be wary of the situation with the deposit as apparently, to snag a bit of paint and fill an architrave which is an hours work for a blind man will cost you £600."
"During the winter boiler gone down on hot water and we had to stay 2 weeks without hot water and a newborn in the house as well as they didn't rushed too much to send someone to fix an quite an emergency problem."
"The furniture was of such low quality that I phoned them and asked them to remove it all."
"They said the house was in a complete mess and we don't receive anything back. I send email to ask what was wrong but they don't care to reply."
"It took weeks for anything to happen, at which point the holes were painted over. Not filled."
Communication
Pros:
"Communication is a strong point with them which is a huge bonus in this busy world!"
"I had almost daily contact by phone, email or text."
"Rachel always provides us with a prompt response and arranges for work carried to be out swiftly."
"Always happy to help either via email or just one phone call away."
"Rachel and Nick in lettings maintenance are always very pleasant and are good communicators."
"Olivia and Katie have both been very helpful. Katie has always been very quick in responding my emails, and providing me with the needed information to settle in Cheltenham."
"Every staff member from the property management down to the admin staff are always very helpful, knowledgeable and professional and will go beyond the call of duty to help you out in any way they can."
Cons:
"I was suppose to be renting a property which move were suppose to draw up a contract for but because they would be loosing out their monthly fee on the property, they then advised the landlady that it was 'hassle'."
"So many problems with the property, not dealt with seriously or properly."
"After 1 month one of my relative with who I lived gone to their office to check when we can claim our deposit back. GUESS WHAT!!! Not even 1£ back from the total of 1200£ deposit!!!"
"Buying a flat from Move was probably the most stressful and least enjoyable process we have ever had to live through."
"This has not only left me furious about the rude way I was treated, and spoken down to like I was beneath him."
"Neither myself or my flat mate were told this, so we were both fined £60 for parking without a permit. We were not reimbursed."
"Move then tried to claim they could only refund 50% of the holding deposit due to referencing costs and quoted a purely invented referencing deadline I had supposedly failed to meet."