Northwood Cheltenham Reviews Summary

Staff and Service Quality

Pros:

• "All the staff in the office are friendly, efficient & will go to lengths to help the best they can."
• "Their contractors, a credit to them, are known for resolving problems and issues quickly."
• "Always ready to respond to any queries, and assist with the liaison between solicitors!"
• "It was lovely to meet Lisa who showed me round a flat and everyone I’ve spoken to on the phone has been so friendly and helpful."
• "They have all been very helpful & professional all the way through from day one."
• "Northwood staff are very professional, respond quickly to their best ability to help."
• "Lisa and the rest of the Northwood team were extremely helpful and supportive at every stage of the letting process."

Cons:

• "When we booked the viewings for the property Mili was there and she don't have any knowledge about the property and whenever there was any issues they explain that it's managed by Landlord so they will contact him but then forget about the reply on time and then we have to deal with any situation ourselves."
• "Northwood had nothing to say except a very half hearted sorry... and an incredibly rude woman asking what else I expected her to do."
• "Finally i got hold of someone who quite rudely and bluntly told me it had been refunded and i just had to wait to see it come back."
• "This company operates in strange ways. PRO-LANDLORD. Heavy handed with tenants. I would not recommend."
• "Throughout the whole tenancy, they seemed to do everything in their power to make moving into our first rental house a hellish experience."
• "They have done even unannounced viewing without saying 'apologise'."
• "On returning in numerous occasions OUR OWN PERSONAL FURNITURE with personal items were wide open, drawers open... I assume they just left viewers roam un-attended."

Costs and Fees

Pros:

• "Their price was much fairer especially on a property of low value."

Cons:

• "They will charge a lot! report check out- be ready for 'laboratory' deep cleaning inspection, don't forget your receipt for professional cleaning your carpets."
• "Upon renewing every six months, comes with a £60 fee each time."
• "The inspection after we had moved out was used to nit-pick details which had no relevance in being deducted from the already large deposit paid, a truly dreadful company."
• "They sting the tenants at any opportunity possible, especially up front with unnecessary charges and fees, some of which other agents don't use."
• "Before you sign contract with Northwood double check all fees."
• "Also, when returning the property they deducted £135 from our deposit (for cleanliness yet again!) and after going through the DPS, we got £100 back."
• "They threatened to fine us for every piece of furniture left."

Communication and Support

Pros:

• "Cannot recommend highly enough."
• "I would definitely recommend if you are a first time renter looking for someone who is friendly and helpful."
• "The communication, with all aspects of letting our properties, emanating from the top person and through all her office staff is exceptional."
• "Been with Northwood renting my property for 8 years now and would not change they have always managed everything very well and are superb when it comes to communication and keeping me informed and on top of maintenance."
• "I would recommend Northwood Cheltenham office to any potential landlords, tenants and or people looking to sell their properties."
• "Having used many estate agents in the past I have to say that the process and quality of the service Northwood has given has been by a country mile the best thanks to Millie and the team for making it so easy and stress-free."
• "She has made renting very easy and pleasant, responding very quickly to emails or calls and sorts any issues out equally as fast with the landlord."

Cons:

• "I told the agent about our situation she confirmed that 10days are enough to move in than we book a viewing, like the house, ready to pay deposit etc. suddenly they told me that Landlord need to be contacted first before accepting any payment and they will contact me ASAP which never happen."
• "There were water drainage issue we faced three time in a year and garage were fully flooded with the drainage water and all my stuff, clothes, bags, everything we stored in the garage was spoil and ruined the manager Holly I contacted her and all what she said that she will email the Landlord and then no one sorted it."
• "Repeatedly got requests to remove the weeds out the front of the property... Which were on my neighbours unoccupied property!"
• "The rest of the tenancy was followed with an inspection every 3 months where we would be sent long patronising letters telling us how our floors hadn't been swept enough, or windows not wiped, or that there were dishes in the sink!"
• "This included my own washing in the sinks whilst I am living in the property and even writing letters to me complaining about the state of the front garden when it was perfect."

Overall Experience

Pros:

• "Thoroughly recommend."
• "I have used northwood lettings for nearly 11 yrs. They have always been excellent to deal with very efficient and professional and have looked after my property amazingly. Highly recommend them to anyone."
• "Having recently used Northwood Cheltenham for the fifth time, I have yet again found the service to be second to none, professional, polite and highly efficient."
• "All the stars!! THE BEST LETTING AGENCY."
• "I couldn't recommend them more highly, we were lucky to find them."
• "I've not dealt with them before and was so impressed with how they dealt with me - from the moment I walked in, they were so professional and efficient."
• "100% recommendation from me!!!"

Cons:

• "Horrible experience with this company."
• "If you're looking to privately rent, my suggestion would be to steer well clear of these people, they're only interested in themselves and the landlord with no regard for tenants."
• "Trust me. It's not a nice experience, they're friendly up front but tyrants once you're in the property."
• "When you check rent prices in an area this company is easily 10-20% more expensive than equivalent homes from other letters and agents."
• "I was a tenant in there Gloucester area and quickly learnt this company only cares about the landlords."
• "Avoid like the plague."
• "Really bad experience. We were in a hurry looking for house in Cheltenham."