National Tyres and Autocare - a Halfords company Reviews Summary

Customer Service

Pros:

• "Every time I phone and visit, I always receive professional and friendly service. Very efficient work carried out every time."
• "The staff were very helpful and friendly. They were quick and professional, and had the best prices locally."
• "Very fast and efficient service from the fitter and asst. manager, Cameron and Jack respectively."
• "Jack at the Dunfermline branch went above and beyond with his customer service."
• "The guys here are very helpful and will keep you informed through the whole process."
• "The staff were polite and very knowledgeable; the enthusiasm they have for their work shone through."
• "Efficient, friendly and quick service from the guys here."

Cons:

• "Booked an appointment online for a wheel alignment usually takes 30 mins was told it would be 3 hours."
• "Misdiagnosed my puncture as alloy wheel damage."
• "Really disappointed after travelling from Edinburgh on route north to have wheels aligned here."
• "Absolutely disgusting service booked my MOT two weeks ago and have been informed the day before they aren’t going to do cause apparently don’t do mots on Saturdays."
• "He then proceeded to argue with me, using profanities, in front of other customers in the reception."
• "Very very annoyed with their terrible customer service!!!"
• "The person I spoke to was called Jack and he didn't sound sympathetic at all and he clearly doesn't care about customers!!"

Quality of Work

Pros:

• "They stayed on after their shift had finished to make sure my tyre was fitted."
• "Fixing of the car was done to a very high standard."
• "Went out of their way to ensure that the service requested was delivered."
• "Staff are absolutely great and do an excellent job. They take full responsibility for their work, any issues, they put it right."
• "Visited the Dunfermline branch of National Tyres first thing in the morning after going down a pot hole late the previous evening. I was worried about the damage that may have been caused to my car. The Staff at the branch checked my car over, luckily no damage."
• "These guys are awesome. Thought I had a puncture, ordered a tyre. Got there and the guys said the pot hole I hit had damaged the wheel."
• "Work done very professionally and a big thanks to Eric for all his help and advice."

Cons:

• "Booked for Monday, arrived on Monday just to be told: oh I'm sorry I supposed to call you to reschedule."
• "Had my car booked in for a new caliper, there had been a bit of a mix up and the part hadn't been ordered. Jack was very helpful managed to source the part and have it done within the hour."
• "Huge mistake made on my wife's car tyre's. I'm only thankful this was a new set of alloys and I had them fitted off car."
• "Booked and paid in advance, dropped car off early doors and went to wait in a local cafe for 2 hours before returning. Told at this point they couldn't do the job."
• "Manager on this branch is a liar."
• "Got a dodgy MOT from a previous garage, brought the car here without booking an appointment and Jack and Jay done a good job finding everything that wasn't sorted prior to it's MOT."
• "Took car in for alignment and tyre, tyre was fitted incorrectly and alignment twisted steering rack boots so tight they split and caused damage to rack, denying all knowledge and blatantly lying."

Value

Pros:

• "Good price. If you know what you want, pay online and get %5 discount on some of the brand's."
• "Competitive prices. More than satisfied!"
• "Great customer service, asked my budget and what tyre I was looking for."
• "Great service friendly staff prices very good for the area and do what you ask and give good advice."
• "Would recommend to friends and family."
• "Great service, very friendly and helpful staff... what else can you ask?"
• "Good service, and best prices quoted in local area."

Cons:

• "DO NOT TAKE YOUR CAR HERE! With the wintery weather coming in you need a safe, drivable car."
• "Absolutely terrible service. I asked about the garage around the corner and he just said that he’s from Glasgow so doesn’t know about other garages in the area."
• "Other national tyres have also broke my dipstick tube, knackered my locking wheel nut, used the wrong oil type..."
• "I bought tyres online through tyre checker apparently National would have matched price 52 quid each why can't they just advertise the same on national website."
• "Manager/supervisor put all the blame on a colleague which I thought this was highly unprofessional."
• "Father in law elderly gentleman isn't sure about tyres/cars etc, 2254517 most common 17inch size yet only had an Avon tyre in stock at £120.... yet online they're 70odds, almost £50! Difference, not happy one bit stay away."
• "But during the last visit, a man who introduced himself as the owner, called prices three times higher than a month ago."