BikePark Wales Reviews Summary

Trail Design and Maintenance

Pros:

• "The park itself is expertly designed and maintained, with a wide variety of trails suitable for riders of all skill levels."
• "Top-class trails are all immaculately maintained with some great features."
• "The trails are very well designed and so well maintained."
• "Trails are superbly built and maintained and there is plenty of choice whatever your ability."
• "The trails are well maintained and great for progression."
• "The trails are amazing, varied and maintained to perfection."
• "The runs are amazing and well maintained."

Cons:

• "At least one or more trails were closed."
• "Only downside I've encountered is sometimes a trail is shut due to work being done on it."
• "A few trails closed at the time of my visit (though they were unavoidable due to power grid infrastructure works)."
• "So many of the interesting and technically challenging features on the trails have been made really easy now."
• "Root Manoeuvres: the drops at the end of the trail have all been made smaller and the gradient of the rock roll before the drops has been completely ruined."

Uplift Service

Pros:

• "Uplift was swift."
• "The uplift is reasonably well organised although there are times when drivers are on breaks and the queue stacks up."
• "Was never waiting more than 5 mins for the uplift as there's always one waiting and ready."
• "The use of the up lift is a must and really efficient."
• "Staff were friendly and helpful as were the uplift drivers."
• "The uplift service is continuous, access and parking is good."
• "Uplift is awesome and very well organised, never had to queue for it really just got straight back on."

Cons:

• "Was also told the green runs were closed and I needed to rebook - which I did and it cost a lot more, only to find the greens were actually open on the day."
• "The drivers will adjust and rearrange bikes on the uplift without much care. Damaging and scratching components."
• "Disappointed with my day at bike park wales generally. Thought the place has become very overpriced and pretty slow on the uplift front."
• "Only one criticism, uplift operates between 10-4, would be nice if this ran longer hours in the summer."
• "Let down by unable to get uplift day pass and had to get pedal pass couldn't buy single uplift to the top like advertised on website."
• "The staff member that was coordinating the uplift rudely told me not to remove the bolt and the bottom to slot in my rear wheel."
• "The uplift is slow. Long queues and takes a significant amount of time for the driver to start driving."

Facilities and Services

Pros:

• "First time here or for that matter anything like this, quick and easy sign on great facilities."
• "The facilities were excellent and the food was good."
• "Plenty of car parking and cafe/toilet facilities are surprisingly modern and clean."
• "The cafe serves good food and drink, there's ample parking and also a shop and workshop on site."
• "The facilities are great, plenty, and the rental equipment of a good standard."
• "Cafe and bike shop is well stocked with food, drinks and all the gear, spares and repairs you’d need."
• "Facilities are outstanding with decent food choices and spacious areas to sit."

Cons:

• "The top of the hill smells like a urinal on hot days too."
• "The food seems to get more expensive and lower quality every time I go."
• "The food portions are getting smaller and lower quality every time I visit."
• "There's like one toilet in the visitor centre...which is crazy for weekends when there is hundreds of people there."
• "Only downside for myself was the cafe food was extremely limited for gluten free and lactose free requirements."
• "No lockers on site either, which is a bit inconvenient."
• "Needs more toilets and showers."

Staff and Customer Service

Pros:

• "Everyone from the staff to the riders themselves are passionate about mountain biking and are eager to share their enthusiasm and knowledge with others."
• "The staff are unbelievable friendly and helpful!"
• "Staff were super friendly and helpful."
• "Staff incredibly helpful, hardworking and very efficient."
• "Staff where all friendly and helpful and even having my bike spoke repaired did not cost an arm and a leg, which was a pleasant surprise."
• "The staff are super friendly and the hire bikes are well maintained and suited to the local trails."
• "The staff were all very friendly and helpful."

Cons:

• "The customer service on the ground floor is disgusting."
• "The staff working in the restaurant are also very abrupt and could use some customer service training."
• "The staff member that was coordinating the uplift rudely told me not to remove the bolt and the bottom to slot in my rear wheel."
• "Most of the drivers and people operating the uplift service are rude."
• "Only downsides were the 25 minute wait to get the hire bike (only 1 guy handing out the kit) and the tetchy young uplift driver who didn't have any patience with first-timers to the park."
• "There was some confusion when I enquired in person about ticket to ride and was told it's full and you have to book 4 months in advance."
• "If you are an experienced rider. Look elsewhere (not because of the trails). Because you will not appreciate the customer service or the way staff speak to you."

Value for Money

Pros:

• "Highly recommend the Ticket-to-Ride experience. It was well worth the money and we now have a new sport to enjoy going forwards."
• "Brilliant MTB fun. Some say uplift gets busy but I never waited more than a few minutes."
• "The rental equipment is top-notch, with a wide range of bikes and protective gear available to suit any rider."
• "The facilities are excellent, the food and drink on offer is delicious and a reasonable price."
• "The staff are knowledgeable, friendly, and always happy to offer advice or assistance."
• "The food was amazing it was actually the best food I had my entire stay all reasonably priced too."
• "The trails and facilities are absolutely first class."

Cons:

• "Only negative was price was very high for hire compared to other bike parks."
• "It's not good value."
• "I see on their website they charge £12.50 for 1 photo of you taken on the trails."
• "The cost of the uplift is nearly double what it used to be, causing me to second-guess whether I actually want to spend so much to visit."
• "So expensive to rent the bikes though and no safety run through or advice, which is mad really as its very dangerous."
• "I’ve lived in London for 10 years and never paid more than £3 for a coffee, until now! £3.30 for a basic cappuccino."
• "Need a mask on the uplift as Covid restrictions are different in Wales, I should have known. But a muc-off mask that I’m never going to be seen dead in for £5.99, c'mon."