Halfords - Stirling Reviews Summary

Customer Service

Pros:

• "Was really impressed with Izzy and Colin, who were attentive, very knowledgeable, while not being pushy."
• "As a regular user, I would comment, the staff are consistently pleasant, well trained and managed, and can answer questions with good advice."
• "All the staff are good to deal with in here, have bought 10+ bikes here over the years, never had any issues with any of them."
• "The advice and support I received from Colin in my purchase of a new ebike was outstanding."
• "very helpful staff excellent customer service. I didn't need an air con gas top up in the end & this was not an issue nor was there a charge for the check."
• "Delighted with the service and support from staff at this branch."
• "Staff were really friendly and helpful. Jamie made a great job of fitting my dash cam and explained everything to me and also set app up on my phone."

Cons:

• "Really disappointed with Halfords service."
• "Turned up at my appointed time in the morning. Told to come back in the afternoon as they were too busy. Very rude."
• "Click and collect no text received. Tracking is useless and so called Live Chat is either a machine or doesn't understand English."
• "Also, the man at the desk looked almost aggressive when greeting me and used grunts instead of words."
• "Such terrible customer service it doesn't even deserve one star."
• "Went into Halfords and asked about a bike that was bought and awaiting picked up and asked the guy about it he brought the bike was asked about a helmet and his response was well I only have 2 hands was so rude all he had to say was one minute I will go look for it I won't be back terrible customer service"
• "Manager was very argumentative and rude."

Product & Service Quality

Pros:

• "Was looking for Autoglym products and discovered that Halfords were doing 3 for 2 offer! Got exactly what I wanted at a fair price."
• "Quick visit, popped in, found what I needed, paid and left. Store well stocked, well organised, very spacious and properly staffed."
• "Guys if you need anything remotely bike related and a fast, efficient service. Go straight to Craig at the bike hut. Staff are lovely and they can take a joke."
• "Tech staff excellent, bike promptly booked in and maintenance provided ideal."
• "Always happy with Halfords own range of tools. Great quality and very good price."
• "Service top class - ordered on line, collected in store. No drama straight forward process."
• "Great and efficient service, from ordering to fitting this was simple and easy to use Halfords for replacing a part in the car."

Cons:

• "Bought a bulb for my car and was given the wrong one so didn't fit."
• "I'm not impressed at being charged £8 for fitting when I was firstly given the wrong bulb."
• "After a friend collected our daughters pre ordered bike on arranged collection day, We realised there had been a mix up With the order and the bike was not what we were expecting. One call and 15 mins later and all was sorted, the bike was returned and replacement collected 2 hours later."
• "Very poor service, told not to touch bike's as they were for customers and not redirected to the new bike's asked what bike's we were allowed to touch showed kids bike's, also referred to us several time's as pal as a couple in our 50's I didn't think it was very professional, as a couple looking to spend money on his and her bike's of a good standard we left immediately"
• "Ordered online for local pick up. Order was for the wrong car."
• "Terrible mechanics with very poor training. Claimed my brand new brake disc was worn out and that new rubber bushes needed replaced."
• "Not transparent at all with pricing, got charged double the labour cost (£16) to fit 2 light bulbs!"

Staff Expertise & Behavior

Pros:

• "Decided to take the plunge and buy a mountain bike for my 70th Birthday, the guys were exceptional in helping me in every way."
• "Colin was extremely helpful & knowledgable and dealt with my transaction very quickly & professionally."
• "I would highly recommend Halfords in Stirling, Colin and the 2 other bike staff were first class with their service and all extremely knowledgable."
• "Thank you Tony from the autocentre who was in Halfords at the time, He recommended me to buy the ryobi battery and because of his help I ended up spending £240 in store!"
• "Would highly recommend Stirling store staff are really professional and polite went in for a bick service got it all fixed on the same day. Thanks to Colin."
• "They really know about bikes, give honest advice and it's a pleasure being in the store."
• "Every single staff member I have encountered has been personable, helpful and knowledgable."

Cons:

• "I went into get a bike for my son and while there were 3 staff standing doing nothing they told me to wait to be served."
• "Third class experience...I have appointment to fix my bike brake .. but when I been their person is saying he can't fix when I ask why he can fix he dont have any reason ..that shows as a company halford just promoting and training their staff to sale new bike ...not to repair any old bike feel sorry for such company"
• "Sometimes I find myself still needing to pop in to Stirling. The 2 20 somethings at the bikes are still clueless tools."
• "Was in to get my bike serviced and tyres blew up the old guy Kenny who fixes the bikes was so ignorant and rude."
• "When I went to pick up bike, they had not done all they said they would."
• "Shocking!!!!!!!!!! staff did NOT know anything about a £400 order I placed."
• "Response from the Store (Stirling) was poor."