"The staff member who served me there was so patient with my questions, went the extra mile to show me how to take care of my new bike."
"I received a wonderful customer service experience at the Chadwell Heath branch today."
"A very friendly, competent and knowledgeable female member of staff assisted me in finding the correct items."
Cons:
"Literally the worse halfords ive been too."
"Poor customer service. We have been there twice requesting salesman to show us bike and he can't even show the bike or give details."
"Completely dissatisfied with my first click and collect order at Halfords."
"The bike staff is really rude and unhelpful, I purchased bike and cover of bike from them but they did not even fixed very simple wear and tear."
"Dont bother if you're relying on their online stock check system because it's all fake."
"Staff need more training for the system and customer services."
"The staff behavior is not good, they are not professional have good knowledge but the attitude same like we are beginning there."
Product Availability and Stock
Pros:
"Got my new 6-[1 batteries charger as mine was faulty."
"The shop itself seemed well stocked, easy to find what I needed. Good signage in Isles for the different areas."
"Halfords Chadwell Heath is very well stocked and the information available regarding buying the correct product is fantastic."
Cons:
"Absolutely awul service, I come into store and items are out of stock."
"Would have been 5 stars but you was out of stock of the Halfords oil for my car even though the website stated different."
"Horrible experience. Ordered a simple bike tube which cost £4 which was available online."
"I had ordered a few different sets of tools online and this branch apparently had every item in stock but this was not the case."
"Not a good place to go. Careless staff who don’t even check if all the products are there in the bag."
"Unfortunately not a good experience this time with click and collect as all three of my items have a security tag on."
"I went there on a Sunday morning and the place was half empty of things."
Staff Attitude and Professionalism
Pros:
"Jack and his team of staff, specifically Denzol and Dinesh provided exceptional service."
"Extremely big THANK YOU, to Wayne, who fixed by bike today!"
"I just wanted to inform the staff team how terrific they are in understanding the customers’ needs."
"The staff at Chadwell Heath we’re very respectful polite and experienced."
"Gentelmen of Halfords Chadwell Heath massive salute to your crew for excellent customer experience."
"Every member of staff was very friendly and helpful including the guy who helped us tie the bike safely when taking home in the car."
"The staff are super friendly & helpful."
Cons:
"Cycling team are rude, slow and all round disgusting."
"Poor customer service - expect workers to give you dirty looks just for buying something."
"Shambolic management's Ray is awful Customer service non existent."
"One of the worst experiences ever. We spent there nearly 1 hour trying to buy 2 bikes but staff at bike station was hardly interested in helping us out."
"The staff behind the tills always seem to have a chip on their shoulder."
"Staff here this store super rude, most of the time stores empty and staff get paid for doing nothing."
"I hate visiting this store, the staff are rude and unhelpful."