Pho Reviews Summary

Food Quality

Pros:

• "The food comes nice and fresh every time."
• "The mango and chicken salad and beef pho are delicious though."
• "The bowl of pho was delicious, and you get quite a big serving."
• "The food was so tasty and freshly cooked."
• "Every dish was delicious."
• "Their vegan pho soup was delicious, with flavours of roasted onion and ginger, crushed garlic and lemongrass, and dried shiitake mushrooms in every spoonful."
• "The food was excellent and cooked by Chinese, Filipino and Vietnamese Chefs."

Cons:

• "The first time I ordered actual Pho and I didn’t enjoy it. I found it quite bland."
• "Not only it wasn’t an authentic Vietnamese food, it was so bad that we didn’t even try to eat it."
• "The chicken and shrimp rice I had for main, had a weird grainy prawn shell texture to it, I probably wouldn't go for it again."
• "The food was overall great, but the chicken from the fried rice is always chewy and dry."
• "Pho was fine. Broth in fairness was pretty good but the steak, brisket and somehow even the meatballs were unbelievably dry."
• "The usual beef brisket’s soup is quite salty today but it’s tolerable."
• "The spring roll, it was pretty bland."

Service

Pros:

• "Very friendly staff and fast service."
• "Service is very fast and the wait staff are very friendly."
• "Our server, I believe his name was Tan? Was really friendly and was a great server!"
• "The atmosphere was buzzing and the service was really quick, efficient and friendly."
• "The service was incredible, the wait staff was super friendly and engaging."
• "Service was brilliant - we were seated straight away, drinks and food orders were placed and everything arrived very quickly."
• "The service was really quick, efficient and friendly."

Cons:

• "Constantly getting orders wrong. People standing at the door and staff completely ignoring us."
• "The customer service needs to be improved."
• "Service was very slow and languid."
• "Slow service!!!! Took around 20 minutes before someone went to me to take my order."
• "Got charged more than prices written on the menu."
• "However, after ordering I waited 40 minutes then flagged down a server and apparently my order had been lost at which point I just got a shrug."
• "Waiting staff do not give eye contact and don't ask if you're ready to order."

Atmosphere & Location

Pros:

• "I went there today April 20th and the food was delicious, it has a great vibe and great atmosphere."
• "Authentic food and the only place in Birmingham that I've managed to find Saigon and Ha Noi Beer."
• "From where I sat I totally forgot I was smack-bang in the middle of a busy train station!!"
• "Came here today during the heatwave, seating area was beautifully air conditioned."
• "The place itself has a good vibe. I loved the music."
• "Pho overlooks grand central Birmingham with gorgeous sweeping balcony views, nice interiors & great location."
• "Wow beautiful place inside and out."