Nem Nem Reviews Summary

Service

Pros:

• "The waitress was helpful and friendly and i really liked the atmosphere."
• "Staff were also extremely friendly, and warned they were cash only as soon as we arrived."
• "They don’t push you to order things you don’t need and are always smiling and happy to help."
• "The service was fast and friendly."
• "Many vegan options, one of the kindest services I’ve got."
• "Service wise the waiters are very patient, friendly and knowledgeable."
• "Service was super attentive and helpful."

Cons:

• "As we arrived, we stood there whilst staff did not acknowledge us."
• "Service was odd and toilets a bit rank and small."
• "On that midweek visit the staff were very rushed."
• "Service could've been better."
• "Service was polite and friendly yet a bit incompetent."
• "They forgot our order."
• "Had to wait a little while to be served initially."

Food Quality

Pros:

• "The food is always fresh and delicious."
• "Really good Vietnamese food - will be visiting again!"
• "Delicious authentic Vietnamese food in a lovely setting."
• "The food has fresh clean flavours and good quality produce."
• "Incredible restaurant! The food is delicious!"
• "Nice beef pho."
• "The food was delicious and the service was fast and friendly."

Cons:

• "Very mediocre! Some of the starters looked like leftovers from the week before, especially a beef dish."
• "Food tasted dishwash liquid somehow."
• "The food was terrible, the 'beef' in the Bo Buns was only small cubes of meat that seemed to have come straight out of a tin can."
• "Unfortunately the aubergine was not properly cooked."
• "Tasty food. Nice vibes. Although there were no Vietnamese flavours in what I ordered."
• "The spicy tofu simply wasn't spicy! It lacked flavour in general 😔"
• "Sorry to write a negative one but my experience wasn't good-what we ordered was particularly bland."

Ambiance

Pros:

• "The decoration and vibe in the restaurant is very nice."
• "Nice environment with soft lighting."
• "I love authentic Asian places with there cute decor and cozy ambience."
• "One of my favorite restaurants in london !"
• "Amazing delicious vegan gluten free (and also meat normal dishes) selection of high quality vietnamese food."
• "I absolutely loved this Vietnamese restaurant in the heart of Islington."
• "Cool Vietnamese place with a heavy leaning towards vegetarian options."

Cons:

• "Nothing about this restaurant was pleasant and I would never go back or recommend to anyone."
• "However, the space is uncomfortably noisy because the walls are very bad acoustically and reflecting noise."
• "Unfortunately they kind of kick us out."
• "Only bugbear was the music - thought they could do with something more local to the food but that's just my opinion."
• "The downstairs toilet was a little underwhelming too, very dimly lit!"
• "Customer service is virtually non existent."
• "We would not go back here again, very disappointed and disgusted that in this day and age you are still treated by the colour of your skin."

Value

Pros:

• "Fair price and quick service yet unremarkable food."
• "I think this is some of the fairest, cheaply priced BUT good tasting Vietnamese food you’ll find in London."
• "Pricing was also very reasonable."
• "And unlike the rest of Upper Street, the prices are reasonable."
• "You can easily fill your belly for £7. The noodle bowls are massive."
• "The price is seriously amazing, especially for London."
• "Delicious food, very reasonably priced."

Cons:

• "The small plates are a little on the expensive side compared to the mains."
• "The reason for 4 stars instead of 5 is that the portions in general (starter & main dish) are a bit small."
• "The vegan platter was quite small for £18 pounds, something to bear in mind if you ordered it as a main like we did."
• "Main dish chicken smalest portion ever."
• "The lunch menu has gone though, rice is now separate. Bill about £2 more than before."
• "Only criticism would be that my usual BBQ pork (bun thit nuong) came deconstructed, so it was harder to eat."
• "Good food on the whole but: The service charge is not paid to the waiting staff, it is kept by the owner."

Payment Options

Pros:

• "Remember to bring cash though, cash only."
• "Staff were also extremely friendly, and warned they were cash only as soon as we arrived."
• "It's cash only, although plenty of warning and signs before you sit down and free cash points nearby."

Cons:

• "CASH ONLY but only announced when you ask to pay."
• "They only accept cash, not card and we didn't think the signage was that apparent."
• "Only takes cash no cards."
• "Wish they accepted card to make it easier to pay but still amazing!"
• "These are disgraceful and illegal working practices and I encourage you not to pay into such an exploitative system."