Urban Pantry Reviews Summary

Food Quality

Pros:

• "The food here was amazing, solid 5/5."
• "Every ingredient is top quality - really meaty bacon, freshest of eggs with bright orange yolks etc."
• "Perfect poached eggs are sometimes difficult to find but these were the most perfect."
• "The food is amazing - top quality, healthy, well-presented and great portions."
• "The ‘Urby P Brekkie’ was about £16; delicious sourdough, bacon, sausage, eggs, tomato, avocado, halloumi and rocket!"
• "The food is so good - the baked eggs and mushrooms are amazing, as is the banana bread."
• "Everything was made fresh and tasted amazing!"

Cons:

• "The food was lovely but I think the porridge would have benefitted from a little extra cinnamon!"
• "Shakshuka on fire was delicious but please change the bread 😭it needs softer and bigger, it difficult to eat and toasted."
• "Both were clearly made with good quality ingredients but the sourdough was quite dry, and we both ended up leaving half of the toast."
• "The Turkish eggs wasn’t to our taste."
• "Found the food to be a bit bland for my liking."
• "The smashed avocado breakfast didn’t taste nice at all. One of the poached egg was completely over cooked, the dukkah tasted very bad."
• "Pancakes were tiny, served cold with bacon that was reheated and dry as old leather."

Service

Pros:

• "Alex has amazing customer service skills & was warm and welcoming."
• "Staff were so kind and brought us tasters of their delicious hot chocolate whilst we waited."
• "Staff attentive, courteous and friendly!"
• "The staff were incredibly friendly, the environment warm and welcoming."
• "The staff were friendly and professional."
• "Staff was way better this time. Super friendly and helpful."
• "Our server was so quick and cheerful."

Cons:

• "We did have to remind her about our drinks as these seemed to get lost somewhere along the way."
• "Waited 40+ mins for our food but no one acknowledged it."
• "Had a really poor customer service experience here recently."
• "Vieletta had an attitude and was rude and abrupt at first so we were slightly put off."
• "The service was polite but disinterested (they were quite busy though)."
• "Terrible service and attitude. Slammed food, bill dropped on the floor and she walks off, ignored requests."
• "Our waitress never brought tap water despite multiple requests."

Atmosphere

Pros:

• "A beautiful stop for brunch. Incredible food and lovely service."
• "Lovely, relaxing atmosphere with welcoming staff and incredible food!!!"
• "There is a great atmosphere with really friendly and helpful staff."
• "A cosy atmosphere with great tunes."
• "Just off Chiswick high road, nice and quiet."
• "Cosy & quiet atmosphere."
• "The décor is nice and has a Kath Kitson feel to it."

Cons:

• "It was cold as the door was always open."
• "Not big so you might have to wait."
• "It was super busy though so there wasn't much room to move."
• "We were also ushered out of the restaurant before my partner had finished her tea, to make way for new customers."
• "The front of the cafe boasts that it is a female founded business however today I walked in with a buggy and they couldn't have been more unwelcoming so I walked straight back out."
• "Stood at the door this morning with 2 other groups of people WAITING for someone/anyone to greet us and show us to one of the many empty tables. NOBODY came."
• "The place itself its so cosy."

Value

Pros:

• "Pricey for brunch, but was worth it for a treat."
• "Would highly recommend the sweetcorn fritters, and the pancakes were a real treat."
• "Really generous portions."
• "The canapés were simply delicious, and the service couldn’t have been friendlier."
• "Very pretty & tasty food, a creative menu -its what you pay for."
• "And I think the prices are fair for what you get."
• "Portions were so generous that we didn’t feel hungry for the rest of the day."

Cons:

• "The above came out around 45 pounds just for a breakfast! Very overpriced."
• "Price/quality seemed a bit off for me."
• "However, £16.50 for a full breakfast is too expensive."
• "Adding an “optional” service charge and VAT on top of a £15 brunch which is basically avocado on toast is a bit wild."
• "Breakfast was cold and overpriced."
• "It's definitely on the expensive side."
• "What was disappointing is the cleanliness of the dishes - both the coffee cups and a plate had visible leftovers which were not properly cleaned."