Address: James St, Dunfermline, KY12 7QU, United Kingdom
Phone: +441383735254
Rating: 3.8
based on 152 reviews.
Shopping Options
Pros:
"The Kingsgate shopping mall offers a variety of shopping options with various high Street stores such as Debenham, Marks and Spencer, Sports Direct, Clarks, Primark, Post office etc."
"Excellent choice of shops, from £1 bargain stores, to big brand name shops, and also everything else in between!"
"Loads of different shops to choose from, got multi storey car park above and lifts to take you to your floor so no need to worry about parking."
"This shopping centre is in Dunfermline High Street. It tends to draw people away from main streets as they have M & S, Vision Express, Large Debenhams, clothes shops, 2 travel centres, good cafe on ground floor central piazza."
"Regular small mall with the usual shops and a Debenham's anchor store. Close to the pedestrian streets of Dunfermline and within easy walking distance of parking and the historic abbey."
"Nice shopping centre, however, unfortunately the upper mall is pretty empty, with units available to let. There are plenty of coffee houses and eateries."
"Good shopping center, like the new car parking system."
Cons:
"It is a very boring high street with next to no big brand shops, this makes it a pain for shopping as you have to go to Livingston outlet or Edinburgh for decent shops."
"Sadly shops in the centre have begun to decline, not the same shopping experience you got years ago."
"If there ever was a reason why shopping centres are failing then this is it, too crowded, too little choice and too few stores."
"Lots of empty retail units, aggressive sales/charity employees every few metres, disappointingly limited retail offerings."
"All the basic stores you'd expect but is recently being overrun with tacky card shops and phone shops."
"Centre is lacking a few big name shops but is ok."
"Some good shops but a lot of empty units especially sad to see Debenhams empty."
Cleanliness and Management
Pros:
"Lovely little shopping centre, always really clean and presentable."
"One of the few centres left. Clean, full of shops, well managed."
"Security dept are dressed well and well managed by head of dept very well-mannered and always there to help."
"Three toilets- again, well managed."
"The place is nice clean and staff r respectful and security dept are dressed well and well managed by head of dept very well-mannered and always there to help."
"Great shopping centre overall with good variety of stores to suit most shoppers."
"Large shopping centre with lots of shops. Free toilets."
Cons:
"Awful car park. Small, narrow bays."
"Escalator still not working (since Nov) Parking fee machine on 'honesty' mode and cash only."
"Chaos, no social distancing, the place is always packed."
"security guards are not caring 1 but about the 1 way system or mask wearings, be warned in this place it's appalling."
"The Kingsgate has a one way system due to covid but this doesn't mean much to some of the visitors."
"The cleanliness etc is good but the removal of shops leaving either empty spaces or another bargain shop next to another is letting it down."
"Dull dingy dark dirty car park."
Customer Experience
Pros:
"Excellent day with kids again most major retailers under one roof as well as decent sized Debenhams with multi storey car park attached for convenience."
"most of the staff in most of the shops are very welcoming an helpful."
"Great displays at different seasons and regular local craft fares."
"There is a great car handwash set up in the multistory car park."
"It's easy to get around, especially as I use a scooter."
"Fully disabled accessible on 2 floors (lifts/escalators)."
"Got what I was looking for. Quite a few shops open and a fun bouncy castle for the kids."
Cons:
"Utterly unremarkable shopping centre."
"One star due to security guards."
"The shops are good and so are the facilities."
"Expensive parking and lots of smokers crowding the entrances."
"Won't go back to the parking 3 pounds 50 for 40 minutes."
"Bleak empty worn-out space with overzealous security officers who don't know their duties or even how to conduct basic public interactions."
"Feel that the car park should have a sanitise station as only one in use so more people are at risk."