The Observatory Beefeater Reviews Summary

Service

Pros:

• "The service from Ben was amazing nothing was an issue, great with my 2 children and always topped our drinks up."
• "Our server was Alan and he couldn’t have been more helpful throughout the meal."
• "Service was good - brisk and positive."
• "Day1: Not bad at all, very friendly staff."
• "Service is always with a smile and food has never been bad."
• "Staff are lovely, attentive, hard working."
• "Service is very good and friendly."

Cons:

• "Poor service and communication lead to us being told there was an hour wait."
• "The service started off a little slow, 3/4 hrs before we got our first course."
• "Staff were not attentive."
• "Service was adequate but not helpful when one of our party complained of a cold draught."
• "It also took 2 hours and 30 minutes to finish our meal because the service was so slow."
• "We waited for 40 minutes and still no food."
• "Service wasn't that fast but the staff were friendly and made to feel welcome."

Food Quality

Pros:

• "Food was great quality with only the Brussels being a tad soft for my taste."
• "The food was well cooked and tasty."
• "The food was just spot on! Fresh, no gristle, HOT and very well presented."
• "Food is served hot."
• "Food is brilliant, service was PHENOMENAL!!"
• "Great food, especially the Sunday roast - delicious!"
• "Food was fantastic and fairly priced."

Cons:

• "The burger with lobster sounded amazing and for just under £16 I thought it’s got to be amazing. Well it came with two burgers in the bun they were thinner then anything I’d ever seen before and dry."
• "I had fish n chips, something most pubs can’t go wrong with but it was way over cooked."
• "Steak really wasn’t cooked well and wasn’t very warm."
• "The chicken which was so hard as to be inedible."
• "The hot food wasn't fresh or warm, coffee was below par and the bread was stale."
• "All our starters were bland and a waste of money."
• "The fish was triangular in shape & the coating, which could not be described as batter, was soggy."

Atmosphere & Cleanliness

Pros:

• "Lovely place, great garden area."
• "Very clean."
• "The place is lovely and clean inside."
• "Lovely atmosphere, great food"
• "Nice atmosphere, comfortable setting."
• "Layout and atmosphere of the place is nice."
• "The whole experience was good. The welcome at the door, the very nice waitress and the food."

Cons:

• "Such a shame as it used to be good for food and drink."
• "The restaurant was a mess along with the state of the toilets."
• "A toilet break was needed between meals and the bathroom isn't the nicest, toilet wouldn't flush, taps squirted water in all directions and the hand dryer wasn't working."
• "Biggest drawback was the toilets. One broken, the other with no toilet roll."
• "The steak, however, was a huge let down. Everything was cold."
• "There were no decorations on our table (crackers etc) as there normally is."
• "The lamb was soft and cooked to perfection with vegetables cooked perfectly."

Value for Money

Pros:

• "Gorgeous Sunday dinner, great value for money and lovely staff!"
• "Great evening with great food at a great price. What more can you ask for."
• "Great tasting food, generous portion sizes, at reasonable price."
• "Food is generally good and value for money."
• "Membership cards can be used and can get offers."
• "25% blue light card discount which is great gesture from the company."
• "Kids meals are three courses for £5.99 and our kids like visiting."

Cons:

• "Menus are getting more and more expensive but the actual food seems to be the same sort of things."
• "The drinks price also seemed a touch high, for the size of glass they were served in."
• "Very expensive for what you get."
• "The food was overpriced and poor quality."
• "Food isn't worth the price in our opinion."
• "Food was poor, and for the price was absurdly expensive."
• "Tiny portions at high prices too."