Address: 325 Highfield St, Leicester, LE2 1AB, United Kingdom
Phone: +441162549885
Rating: 3.8
based on 198 reviews.
Customer Service
Pros:
"The waiters and the owner were all lovely and apologised to me about his service."
"The restaurant manager was very helpful and professional as was one of the male staff who served us our orders from the kitchen."
"Service was good and quick."
"Service was very good, food was served quickly considering they were busy."
"Quick friendly service, good tender steak, can't go wrong."
"The waiters were good, they didn't constantly bother us but if we needed something they assisted quickly."
"Service couldn't be faulted."
Cons:
"The manager was very rude and he turned his back to us."
"So rude the owner was not helpful when we approached him as we had not been seated for a while as we had a pregnant lady with us."
"Staff were standing around giggling, laughing and having their own conversation ignoring customers."
"The customer service is vile and disgusting and some of the staff are extremely incompetent."
"The wait staff are not well-trained and barely have knowledge of the food items and they kept standing by the counter to have a chat."
"Customer service was absolutely rubbish ran out food didn't inform us food comes with half of it missing absolutely disappointing never going there again manager was rude don't know how to speak to customers and very unhygienic."
"Rude Staff, who have no interest in being there or helping, had to prompt to get glasses, and plates once the food had arrived!"
Food Quality
Pros:
"Food quality was excellent."
"The food was great."
"The steak itself was great. I wanted more meat and less fat, and I got exactly that."
"Steak was lovely as always."
"The steak was cooked to absolute perfection with a blaze of flavours in every bite."
"Honestly the food was very nice, highly suggest to buy their lamb chops and filet mignon sizzler."
"The food here is absolutely amazing, and I always come back for the steak, the Toro's Special is a personal favourite."
Cons:
"Only had one toilet, not ideal when your child wants to go but someone's in there for 15-20 mins."
"Firstly the food was okay well we ordered the sizzlers and because of the plates it’s brought out on it burns the rest of the food for example the rice and chips."
"Not a good experience I got a very small peace off stake which did not taste bad I also had pasta and spice rice which did not have any flavour or mainly have any spice."
"Pulled beef was just a beef burger patty mashed up in bbq sauce and smokey burger seemed like it was a frozen patty."
"The food was cold and when complained it was ignored and no one apologise!"
"The Rib Eye was dry and flavourless, the steak chips are suffocated under the meat."
"The food here is pretty bad. Ordered medium rare rump steak I got something that resembled squashed road kill."
Payment and Pricing
Pros:
"A few of the prices were reasonable, and some I would deem overly excessive."
"Nice food, prices are decent."
"The price was comparable to other steak houses, and the staff were friendly."
"Recommended place for steaks. The meat was juicy and flavorful."
"Love the steak, the perfect place when you just crave for steak."
"Food is always tasty and great customer service every time."
"The food was lovely the staff was very professional made us feel very welcomed and at ease."
Cons:
"They don't take card payments which is shocking and inconvenient for the times we live in."
"And who doesn't do card payments in this day and age?"
"None of the locations accept debit/credit cards, which only means one thing...."
"They only take cash payments."
"Don’t accept card payment the first time I have been to a place that’s asked me to pay with a bank transfer and leave my personal details."
"Cash only but this was not told to us at the start - highly inconvenient and a way avoid tax."
"They don't even give any free tap water anymore and you have to pay £2 just for a water that they've clearly refilled in the kitchen."
Ambiance and Decor
Pros:
"Upon arriving, the decor and ambiance was inviting and very friendly."
"New place is very nice, newly refurbished as they've moved location (next door to old premises)."
"The setting was lovely with nice lighting, an upbeat atmosphere, nice decor, and a lovely breeze on a hot day."
"Indoor decor and music pleasant."
"The place feels a lot nicer after the recent relaunch."
"The interior is modern contemporary and its much bigger then before."
"Ample seating."
Cons:
"It was really cold as there is no heating on the front door so every time it opened cold air would gush through."
"For atmosphere, the music was very loud. Couldn't even hear the person next to me."
"Music was way too loud, could barely have a conversation with friends opposite."
"Music was very loud like a night club and had the F word in it."
"They cram to many people into the restaurant which results into people and waiters keep bumping into you or your table while trying to eat."
"The toilet was so disgusting."
"Seating is limited, apparently upstairs not open today, downstairs is just pointless, waiters well let's just say service is in urgent need of improvement."