Address: 136-140 Twickenham Rd, Twickenham, Feltham TW13 6HD, United Kingdom
Phone: +442087831154
Rating: 4.4
based on 107 reviews.
Customer Service
Pros:
"The staff did a great job of making my purchase quick and easy."
"Very friendly and well informed staff, they truly show care towards us and our beloved bikes."
"The staff are fantastic and very professional to deal with."
"Peter was absolutely perfect. He gave me all the information I needed about the bike, he was patient and he took all the time needed to clarify all my doubts and questions."
"Thanks to all the Yamaha team and especially Peter and Ben for their help tonight in locating my bike which was stolen and then recovered within an hour because of their help."
"Very helpful guys. Got back to me very quickly and helped to arrange a test drive."
"I have bought two bikes from here and both times the service has been excellent."
Cons:
"When I insisted they make me an offer, they ended up insulting me with an extremely low offer."
"I wish I looked on the reviews for this shop before giving them my business."
"The service guy does not seem to want to talk to me while I was wanting to spend more than £500/- up grading parts on my bike."
"Customer service is kinda non-existing. I have had to look for staff, got not even a 'hello' from them."
"Not at all good for buying parts, unless if you want to waste money and time."
"Shocking service. Changed deal on handover."
"Overall, very rude and dishonest behavior by the staff."
Staff Attitude
Pros:
"All the guys are knowledgeable and approachable!!"
"They are a bunch of great chaps, friendly, helpful and equally happy to just chat bikes if you pop in."
"The team are friendly and professional."
"Everyone is friendly and helpful! Very happy with my bike, deal on the part-ex and my new clothing!"
"Right from the get go he came across very helpful, friendly and patient."
"The sales manager PETER has always been spot on as have the rest of the staff."
"These guys never give up and they care about the client."
Cons:
"Absolutely terrible service, I love my bike and don't mind spending any amount of money on it, but these guys always seem to be in a rush while dealing with you."
"Trust me if you want your bike running avoid this place at all costs!"
"Been to this garage twice, once in 2017 and again 2018. Customer service is absolutely appalling."
"I only ride my bike for pleasure, but this garage has successfully taken all the pleasure out of being a biker."
"Owner is very rude and greedy."
"COWBOYS... Don't come here unless you want wrong advised and being sold the wrong products."
"Save yourself the ball ache and buy somewhere else, somewhere where your business is valued and you don't have to deal with unprofessional, condescending, unreliable, incapable and annoying staff."
Quality of Service
Pros:
"Had my rear wheel replaced and fitted they did it there and then while I waited no fuss excellent service would highly recommend them."
"An issue with my exhaust was resolved with a quick repair which they refused to charge me for."
"I'm a big fan of West London Yamaha! I've purchased an XT 660 X and an MT-09 Tracer off them and I've been thrilled with both the service and product."
"I have recently purchased a scooter from here, and I have to say that the staff did a great job of making my purchase quick and easy."
"Massive shout out to Ben the mechanic today who helped me when needed quickly, again went the extra mile and great customer service!"
"Purchased a used Honda NC750s from these lot. Very good price, gave it an inspection in the workshop and put a brand new MOT on it before I collected it."
"You serviced and repaired my Yamaha Tmax and instead of leaving it on your forecourt after your closing hours you arranged for one of your great team to wait after hours for me to come and collect the bike."
Cons:
"Also the bike was quite dirty for a new one."
"Clearly the engine side was BADLY scrapped and then painted black to avoid ugly deep metal scrapped out of it."
"The wing mirror was not folding in, was stuck (I guess was easily fixable) but another RED FLAG when the sales person said, 'oh they don't fold in'."
"Went to collect my bike today only to be told the my PX was now worth £1500 less than agreed."
"Check your petrol tank BEFORE and AFTER you give them your bike, they stole my fuel."
"I COULD NOT BELIEVE WHAT HAPPENED NEXT. He called my bike a piece of Junk and said why would I want to clean this piece of junk."
"I bringed my motorbike here for service for 5 time and still having the same rear brake issue."
Value and Pricing
Pros:
"And as bonus your finance program has really good conditions which helped me to be able to get the bike."
"The bikes are always serviced there and feel I was given a more than fair P/X value when I changed a bike this year."
"I’m extremely grateful."
"All the guys there were great, I had a welcoming feeling as soon as i walked inside."
"I ended up paying £90 for repairing my brake. The parts cost about £25, they did it in probably 30 min."
"My well being and questions was her highest priority, outstanding customer service."
"They fully serviced the bike and also put a fresh 12 month MOT and even placed brand new tyres on the bike for me."