KFC Wembley High Road Reviews Summary

Service

Pros:

• "The staff was courteous and gave my order quickly."
• "Used to be known for bad service and routine 'no burgers, no chicken, no wings' answers. Since last 3 months the service is superb and so is the availability of full menu."
• "Good store with a very friendly staff."
• "She came to me with a new glass of Pepsi and she told me not to worry while she was cleaning the mess."
• "Very friendly staffs. The food was nicely served and well packed."
• "The staff were calm and friendly."
• "We had the chicken zinger burger and chicken wings. Both were amazing, especially the wings were perfect just the way you would like, juicy and crispy."

Cons:

• "Disappointing performance by staff and very messy."
• "The operator whom I spoke to was difficult to understand."
• "Horrible customer service."
• "The staff went to a nearby team leader and she totally ignored our complaints!"
• "Most rudest customer service I have ever experienced."
• "The manager was even more rude."
• "Very very bad attitude towards the customers."

Cleanliness

Pros:

• "The inside is cleaned often."
• "Plenty of seating."
• "Seating is comfortable."

Cons:

• "The seating areas are dirty and dilapidated."
• "The place was dirty."
• "Tables full of half-eaten food and rubbish."
• "The toilets are very dirty and they lock the toilets so they don't have to look after them it seems."
• "Toilets were smelly."
• "Dirty tables, dirty floors, dirty staff & disgusting toilets."
• "The restaurant was really dirty and disgusting, almost every table was dirty and hasn’t been cleaned."

Food Quality

Pros:

• "Just what you expect from a KFC."
• "Tasty and crispy chicken wings, even better chicken burger."
• "Two pieces of wings for 99p is a good deal I think."
• "The crunch of the chicken batter was good."
• "Fries was very good and hot."
• "Arrived fresh, crispy and warm definitely ordering again."
• "Food is what you'd expect from and KFC and service is good."

Cons:

• "The chicken is cold and dry, the fries are soggy and oily."
• "They deliver me the old wings with disgusting colour."
• "The burgers tasted and smelled like rust."
• "The food does not even tasted like KFC! Wings were not spicy at all, oily."
• "The chicken was very bland and the chip portion was super tiny."
• "Most of it is fatty layers under the KFC flavoured skin."
• "Food was terrible uncooked."

Order Accuracy

Pros:

• "I called them up and they agreed they had been at fault and when I got back there they gave me my money back plus giving me the rest of my original order at no charge."
• "Another 'fancy' KFC night for us and, this time, we ordered from the Wembley store! Everything was perfect, food abundant and delivery prompt."
• "Experienced staff members with no mistakes."

Cons:

• "I have absolutely no complaint about the food or the friendly service but they have to sort out the accuracy."
• "They keep getting the deliveries wrong, I only ordered 3 items and they delivered 2 right."
• "Was given a completely different order."
• "So I don’t know how incompetent workers can be! On 3 occasions my order was completely wrong."
• "Most of the times I placed an order sth from my order was missing."
• "I ordered 6 wings (x2).. and of course it came only 6 wings instead of 12 wings."
• "We ordered four times from this particular branch and four times the whole order was wrong!"

Facility Maintenance

Pros:

• "It has newly been refurbished and looks much nicer."

Cons:

• "Also please FIX THE Front door, doesn't close or open properly."
• "The toilet is locked so you have to always ask for the key."
• "The toilets are always out of order."
• "This place should be closed down absolutely disgusting!"
• "The worst branch I have ever seen in my entire life."
• "Terrible place. The shop was filthy dirty and the order machine didn’t work after trying half a dozen times."
• "Possibly the filthiest KFC I have ever been in."