Pirnhall Inn Brewers Fayre Reviews Summary

Service

Pros:

• "The staff were really helpful and attentive."
• "Service was great even though the place was a bit busy. The bartender was absolutely lovely and happily listened while my nanna started telling stories."
• "Staff were very friendly and helpful."
• "The staff are always welcoming, polite and friendly."
• "Excellent service, continuous checking to make sure everything was ok."
• "Service was fast and efficient. Staff are very welcoming."
• "Fantastic, staff were marvelous."

Cons:

• "Service was slow and minimal so no chance to complain quietly."
• "The waitresses wandered around wiping tables but didn't ask anyone at any point if everything was ok."
• "No staff at all, waited 10 mins before someone appeared, who said find a table and help yourself and went back into the kitchen."
• "When I spoke too cashier too complain they said oh we are short staff and shrugged shoulders"
• "Staff have no idea of service or haven't been trained what to do. More interested in talking to each other than clearing plates."
• "Nobody came to check how our meal was."
• "Disappointed, service is very slow for a microwave meal."

Food Quality

Pros:

• "The food absolutely delicious so please visit here where you'll get a warm welcome and fab food."
• "One of the nicest meals I've had here my fiance's mixed grill was cooked to perfection and my daughter's macaroni was lovely too."
• "Good choice of food. The food I had was very good at a good price."
• "Food was lovely and hot."
• "Carvery choices were great. Veg/side selection were amazing."
• "Food was good, and very moderately priced."
• "The food was delicious and served with a smile despite the extra measures that had to be taken after lockdown."

Cons:

• "Had breakfast today scrambled egg was horrible had all the water left in it wich made everything like mush cooked tomatoe was cold and hard."
• "The worst meal that we ever had at brewers fayre that's how it is not busy I would not give that meal to my dog green chips steak don't know what the steak was on the mix grill it was not worth one star rubbish"
• "Some of the food was cold. My daughters meal was greasy and looked like it had been thrown on the plate."
• "Worst meal we ever had here food was stone cold, overcooked and parts missing."
• "The chicken that we had was rubbery and had no sign of the BBQ sauce that was promised."
• "Had the mixed grill, steak was full of grizzle, fried eggs were hard, everything from the grill had chunks of black bits."
• "Food was dreadful. Steak was tough and undercooked."

Ambiance and Comfort

Pros:

• "The place was quiet. That's how I like it."
• "Location was spacious and comfortable."
• "The place was cool, which a a pleasant change to the overpowering heat outside."
• "Staff were friendly. Music was subtle and not too loud. Lights were dimmed for that relaxed atmosphere. Tables are pretty spaced out."
• "As soon as we walked through the door, it was warm, inviting."
• "Well spaced out tables."
• "Nice atmosphere, found Gary and all staff very attentive."

Cons:

• "Won't be back it's a dive."
• "The spaces between the tables weren't that spacious, it crammed in."
• "Very quiet when we dropped by with a group of American tourists who wanted a late lunch. Staff great but venue lacked a little atmosphere and could perhaps do with being aired."
• "The place was dirty and more staff is needed to bring it up to a standard it should be."
• "I felt that the establishment was tired and in need of refurbishment, but food was fine."
• "The area had a bit of a damp smell so I was worried about how our clients would enjoy the place."
• "None of the tables had been cleared down and where covered in dirty dishes."