Santa Maria Pizzeria Reviews Summary

Food Quality

Pros:

• "The pizza is absolutely delicious! The crust is perfectly crispy, and the toppings are fresh."
• "Every ingredient is fresh and produced by them. The quality is off the charts!"
• "Simply the best pizza in London!"
• "This was honestly some of the best pizza I have ever eaten, and it's cheaper than most other pizza restaurants or take-away places in London."
• "Amazing garlic bread, amazing margarita pizza, amazing home infused chili oil."
• "Authentic pizza like they make in Naples! The dough is not crispy but it tastes great and that’s the style of this type of pizza."
• "The pizzas were cooked to perfection, with a thin crust and generous toppings."

Cons:

• "Pizza arrived as slop in a box."
• "Pizza was Ok but service was indifferent."
• "Both our pizza were overcooked, almost burned, the dough was soggy because of the water in the mushroom and I didnt taste the truffle."
• "Pizzas were small and at least 30% of them was crust, too hard and stiff so completely inedible."
• "Pizzas were soggy and bland; bruschette were just soft thick slices of bread."
• "Poor pizza maked with a too soft base, the food is cheap in price and quality but the drinks incredible expensive."
• "Pizza not fully cooked so all ingredients slid clean off the base in transit."

Service

Pros:

• "I would highly recommend this restaurant to anyone looking for a delicious meal and outstanding customer service."
• "We were celebrating the Birthday of our boy, all guests were pleased with fast service, warm accommodation, patience with kids and with perfect pizza served to everyone!"
• "Restaurant is clean and well run."
• "The staff is extremely accomodating, super friendly and prepared."
• "I would like to express my sincere appreciation for the exceptional service provided by Estefani."
• "The service was excellent staff very kind and friendly really caring the place was clean and tidy."
• "Staff goes the extra mile to make sure you have a good experience, it was a family member’s birthday and they went above and beyond to make sure we had a good time."

Cons:

• "But this one action was really annoying for me and we also wondered how of course the service member did it."
• "Shame to give this place a 3 stars because the pizza is quite great but the staff and customer service is really bad."
• "The welcoming from the team was awful."
• "I called both times but they didn’t want to know as they were really busy."
• "The staff were not experienced and there were not enough staff."
• "Food is good but hospitality very rude."
• "The waiters were disrespectful and unhelpful, creating a negative atmosphere."

Atmosphere

Pros:

• "There is a lovely aroma and atmosphere around this place, and I highly recommend going there if you happened to be passing by or wondering for a nice affordable place to go."
• "A great place to meet a friend and spend genuine time with each other in a genuine place."
• "The atmosphere is cozy and casual and the service is top-notch."
• "The restaurant had a lively and cozy atmosphere."
• "It is very lively, spacious, speedy service and very friendly, fully Italian staff."
• "The restaurant is cosy, with a kind of rustic, authentic Italian style to it."
• "With the right people, their pizza, and the house rosé, it is hard to find a time you can't smile. Everything about this pizzeria leads to a great night."

Cons:

• "They don't have Italian music anymore."
• "The music was horrible (who wants to listen to loud rap songs in an 'Italian' joint, in early afternoon?)."
• "When full it's very noisy because of the open space and hard surfaces."
• "It was like a cafeteria atmosphere."
• "Whole place is dirty and really needs update. Reception area is disgusting with mess visible to clients."
• "However, if the vast majority of food available on the menu is pizza and you try to position yourself as authentic Neapolitan pizza, I will provide a constructive feedback calling out the parts where you fall short of your claims."
• "Santa Maria almost seems to welcome its reputation of having rude staff."