Pizza Express Reviews Summary

Food Quality

Pros:

• "The pizza was delicious but the service was not what I have come to expect from Pizza Express."
• "The food was top-tier!"
• "Food was absolutely lovely."
• "Our pizzas were lovely."
• "Food came out very quick as well even though told there was a wait."
• "Food was well presented, quickly served, and delicious."
• "The food was very tasty."

Cons:

• "The food is horribly made and compared to other Pizza Expresses, this one was a big disappointment."
• "Qualty of the food was below average and also disappointing."
• "Substandard pizzas with an overworked waitress (not so) subtly hurrying us up to order and eat do not make for a very pleasant experience."
• "Pizza was OK, I have had better before at pizza express."
• "Food quality mediocre."
• "Food is average at best, would rather go to a local pizzeria."
• "This was the worst pizza I've had for a long time, pizza taste like pancake."

Service

Pros:

• "Our waitress took our drinks order, have us a few more minutes to decide on our food. Which was great."
• "What an absolute credit to the restaurant. Absolutely lovely guy."
• "Thanks to Mo I had an amazing experience, Mo was super professional, very quick and efficient."
• "our lovely waiter Garry took care of us and made sure we got our food and drink very fast and was very attentive that we even had time for a dessert, really good service, cannot wait to comeback for next time."
• "Excellent service by Magda on Tuesday this week."
• "Adam was friendly, attentive and professional, despite being very busy."
• "We were served by Alan, who was excellent - friendly, efficient, understood we didn’t have time to faff!"

Cons:

• "It took ages to order."
• "Immediately unfriendly staff were not welcomed by anyone and had to wait 5 mins before we even spoke to the hostess about getting a table."
• "The server Rosa took a very long time to take our order and proceeded to take a tables order that was seated near us who arrive 10/15 mins after us."
• "Disgusting customer service, food dumped on table as if it was beneath the waiter to serve us."
• "The atmosphere didn't feel particularly relaxed and there seemed to be some tension between the staff."
• "The manager (Ervin) comes, a very unfriendly guy, who instead of giving solutions speaks badly and gets nervous without giving any explanation."
• "The service was very slow. It took 35 minutes for the pizzas to arrive."

Atmosphere

Pros:

• "The atmosphere of the restaurant was amazing 🤩"
• "Really loved the atmosphere in this restaurant."
• "Friendly staff and a cozy atmosphere add to the delight."
• "Great service - gave us a menu with no calories on it on request - and food came quick!"
• "The piano lounge is a tremendous addition to the already great set of venues."
• "We will definitely be coming back to this location next time we’re in London."
• "The blend of tasty dishes, heightened cleanliness, and attentive service made for a delightful visit."

Cons:

• "We sat in the smelly basement."
• "The atmosphere didn't feel particularly relaxed and there seemed to be some tension between the staff."
• "It was the loudest restaurant I have ever experienced."
• "The whole service felt impersonal, the staff seemed rushed and generally disorganised."
• "Pizza Express has slipped down hill over the years."
• "The atmosphere everything you'd expect in this type of restaurant (bustling and lively)."
• "The atmosphere and experience was very off putting and offensive and won’t be returning soon unfortunately."

Value

Pros:

• "This is a pretty good value if you're a tourist and looking for a place that isn't super expensive."
• "Food was as expected for pizza express, lovely pizzas. Desserts and cocktails were great too."
• "The food was amazing, and I would recommend this place to anyone near it."
• "It’s a lovely spot, albeit expensive, and I would recommend."
• "Their gluten free crust was good! And they also had gluten free beer which was very nice."
• "Thought I'd try the Vegan pizza and I'm so glad I did. So much flavour and it was so light but filling."
• "Extensive gluten free menu compared to other pizza restaurants, so top marks for that."

Cons:

• "Pizza was OK, I have had better before at pizza express."
• "Pizzas are getting expensive! Roughly £14-£18 each (obviously plain Margherita is a bit cheaper)."
• "So expensive for such low quality food and service. Not worth the money."
• "Pretty dreadful tbh."
• "some bits of the pasta were also completely raw and uncooked…"
• "The Margarita was lacking cheese (could have made a better pizza at home) and the other was missing ingredients."
• "The pasta we ordered arrived with hard, dry bits in it."