Address: 16 Brentnall St, Middlesbrough, TS1 5AP, United Kingdom
Phone: +443330433433
Rating: 4.1
based on 116 reviews.
Customer Service
Pros:
"The staff were great with him, everyone was so friendly."
"Me and my Mum did a mother and daughter photo shoot. From the moment we entered to when we left, we were well looked after by every member of staff throughout our time there, which added to what was an already fun experience of having a makeover and photoshoot."
"Every single member of staff were so friendly and made me feel so comfortable."
"The lady at Middlesbrough studio was lovely and helpful."
"All the staff was friendly and helpful I could not fault them."
"The staff were so lovely and kind and easy to talk to and the photos were amazing."
"The staff were very friendly, chatty and professional."
Cons:
"This company should be ashamed of its extortionate pricing and misleading advertising."
"The lady who showed me the photos was also quite rude when dealing with the situation and repeatedly told me not to make a deal out of it."
"Once we said we were only really here for the one print that we got given with our Groupon voucher, she didn't really have the time of day for me or my cousin her attitude was appalling."
"Disgusting customer service was told could pick days but then told couldn't so asked for refund as not available and they refused."
"The boudoir belle photoshoot is advertised as an 'all female team'. It was not, a man actually came upstairs while we were shooting which was very uncomfortable."
"When my mam told the lady we didn't want anymore single photos she was spoken to in an unacceptable manner."
"The woman came off to me very fake and just wanted to make a sale."
Photography and Photoshoot Experience
Pros:
"The photographers made you feel at ease and the pictures turned out well."
"The photos were absolutely stunning and my granddaughter actually said 'nanna I didn’t think I was that pretty I look so beautiful'."
"We came away with some lovely family photos highly recommended."
"Brilliant package. Loved being pampered. It was very organised and comfortable. Photo shoots were amazing and we were made to feel relaxed."
"The photographers were lovely and the photo's were beautiful well worth a visit."
"Loved every minute of my day from getting my hair and makeup done to viewing all the pictures at the end."
"Fantastic day with amazing pictures, thanks to Caroline for naturally retouching the images to make them perfect."
Cons:
"The photographer didn't seem interested in what she was doing."
"They wanted £125 PER PICTURE!! Or just shy of £500 for a bundle of 5 or 6."
"They refused to send her a refund as it is against their policy ? what happened to the change of mind ruling its such a rip off do not fall for it please save your money."
"The photographers don't set your hair or rearrange your outfits to suit the shoot."
"The changing room was a tiny broom cupboard we were BOTH asked to use at the same time."
"The boudoir belle photoshoot is advertised as an 'all female team'. It was not, a man actually came upstairs while we were shooting which was very uncomfortable."
"So if you're not willing to pay £125 for ONE picture or get pressured into upgrading your free image for £50 their customer service is out the door."
Makeup and Hair Styling
Pros:
"I requested a pin up style hair doo including a victory roll (which turned out perfect) and pin up like makeup, smokey/bold eyeshadow with gold glitter and she created exactly what i wanted."
"The make up ladies were lovely, and did exactly what we asked for."
"Our make-up and hair was done lovely made us feel a million dollars."
"Hair beautifully done make up was brilliant."
"The make-up artists and hair stylists listen to what you want making you look and feel amazing!"
"The girls doing hair and makeup take time to listen to what you want."
"Make up artist I had was fab."
Cons:
"Sadly, hair was average. I showed a picture of the style I wanted to the very nice but slightly ditsy ‘stylist’ and even had my own hair piece that would have been needed, I was shocked to hear she had never used one (it was a drawstring hair piece), the hair was not reflective of the picture I showed and I had to make adjustments myself."
"My friends makeup artist didn't clean her brushes or station at all during 3 different clients."
"Having make up put on with brushes that are totally matted, lipsticks that are totally disgusting and dirty."
"The makeup used was CHEAP, old pallets the woman was scraping off eye shadow off the pallet with the same brush she used to put different colours on me."
"They also said they use very good brands of makeup MAC when I asked No they don’t they use Essence makeup which you can buy in any Wilkos."
"Make up was very poor do not use real Mac products they are cheap and nasty make up."
"When you get your hair and makeup done it's cheap and old/used products."