Frankie + Lola's Inverness Reviews Summary

Food Quality

Pros:

• "Food is of a high standard from what I have sampled compared to other soft play centres."
• "The cafe food was well above my expectations going in with very fair prices."
• "The coffee is great, the lunch menu is general is fab with vegan and gluten free options."
• "The food is reasonable and good quality, booking food in advance is a great option for the kids and cheaper."
• "Great selection of tea coffee and cake."
• "Really good food, the kids always have the best time."
• "Food is amazing and portions are big."

Cons:

• "The coffee wasn't as great as I'd remembered."
• "Food and drinks are a little pricey."
• "During the party we had to go and order our own tea and coffee which was more expensive than Costa."
• "The food i would defo stay away from my partner and little one have been spewing it back up since we left."
• "We asked for 2 mocha's and they were awful and cold."
• "The new ownership however has clearly prioritised profits over child and parent experience."
• "The Hot Dogs didn't come with any sauces or crispy onions, even though advertised as with Ketchup, Mustard and crispy onions."

Staff and Service

Pros:

• "The older man and the girls were very eager to help everyone and looked happy and cheery."
• "The staff are super nice and helpful."
• "The staff are really friendly with the children."
• "The staff couldn’t have been more helpful."
• "Fiona and Carol were also very friendly and attentive."
• "The staff are friendly, smiley, and accommodating."
• "Staff under huge pressure but remained calm, polite and professional."

Cons:

• "It took staff between 5 and 10 minutes to put a mask on but no gloves to clean up the sick."
• "The staff definitely needs some training!"
• "Staff are under trained in customer service and management."
• "The staff (bar one lady who has worked there for sometime) are not the friendliest."
• "The woman at the gate was just staring at me, no welcoming, no warm words, nothing..."
• "The tables were filthy with sticky menus, the staff were unfriendly and hardly said a word when we ordered food and drinks."
• "Not one person looked remotely interested in anything that was going on."

Cleanliness and Maintenance

Pros:

• "Equipment all seems clean, safe and well maintained."
• "Absolutely amazing place and so clean."
• "Visited today and Frankie and Lola’s was very clean and tidy."
• "The place was nice and clean, staff friendly and my kids had a ball, what more could you want."
• "Definitely by far the cleanest soft play facility we have been to."
• "It is clean and well maintained."
• "The staff are always so friendly and helpful and the play area and toys are always so clean."

Cons:

• "First of all the area was dirty and we had to clean it ourself before guests arrived."
• "They do not care about the cleanliness of their establishment nor for any child's wellbeing."
• "Most of the toilets did not have toilet roll."
• "The food is disappointing, especially for the prices that you pay."
• "This place has gone down hill drastically pay over the top for a table and take my kids to the toilet only for someone else to steal my table."
• "A child was sick in the 0-3 area and it took staff between 5 and 10 minutes to clean up."
• "Gone down hill… coffee machines off and cakes away by 1705."

Facilities and Accessibility

Pros:

• "Nice toilet and baby changing facilities."
• "Disabled facilities and parking available."
• "Our grandson is only just over one year old and really enjoyed the experience. It was very clean and seemed well maintained and safe."
• "There's no baby change in the gents."
• "The toddler area is great too."
• "The play areas are great for kids of all ages with a separated area for smaller children."
• "The cushioning in the play areas were all up to standard which was very reassuring, and there is plenty of safety information."

Cons:

• "Adult supervision was seemed to be lacking and there were children in there who were possibly more than 3 years."
• "If it's a designated area for children up to 3 then surely staff should reinforce that."
• "There wasn't any appropriate food for babies at a 1 year olds party because it either contained high levels of salt or sugar."
• "However, only card payments from £5."
• "My only gripe is having to pay full price for an 8mth who can't move and sits in high chair the whole time."
• "They decided to charge us anyway for the 3 at £14.75 per baby."
• "For 20 quid you can get entry, feed two adults and a kid and have coffee."