Indico Mailbox Reviews Summary

Food Quality

Pros:

• "The food was excellent. It tasted like the chefs really put effort into it."
• "The food was fresh and served very fast."
• "The portion sizes were spot on."
• "The food was absolutely divine, with a delightful explosion of flavors."
• "Delicious, it tasted like true ingredients and they really put in effort into their food."

Cons:

• "The food is just lack of flavors. The chicken was not enough seasoned and the sauce just taste like ready made."
• "The portion of the thali is probably a little smaller than we expected considering the cost."
• "The main dishes were the complete opposite of the starters, the chicken burger was dry and bits were cold."
• "The food looks amazing and is presented very well but I do feel like it's flavorless."
• "Overall I was disappointed with the experience here. The food was mediocre at best."

Service

Pros:

• "The staff were super friendly and attentive."
• "Our waitress for the evening was absolutely amazing!! Thank you!!!"
• "The staff asked if you would pay service charges instead of demanding."
• "Prajna and the main male host were super lovely!"
• "The service was quick and extremely friendly."

Cons:

• "The waiter we had was quite rude, made us feel rushed and a little abrasive."
• "The service was ok, the staff didn’t come across as approachable."
• "The service was frustrating. Our waitress came over to us around 5/6 times checking if we had finished."
• "The waitress came over whilst we were still eating to give us dessert menus."
• "The staff wore no PPE, no contact information was collected, no social distancing is in place."

Ambiance

Pros:

• "There was a great atmosphere in the restaurant."
• "The decor was nice and the toilets were nice and clean."
• "The atmosphere of the restaurant was relaxing and at no stage were we made to feel rushed."
• "Nice and modern Indian restaurant with a cozy ambiance."
• "The decor is Bollywood/Indian inspired."

Cons:

• "The booths where we were sitting were very dusty and it gave me an allergic reaction."
• "It can get quite loud when busy."
• "They turned off the music towards the end of the night, which ruined the vibe."
• "The restaurant is beautiful but the service is very slow, especially considering it wasn't busy."
• "The high ceilings give a very open feel so full marks on ambiance, but the food is average."