Address: Unit L, junction 27 retail park, Holden Ing Way, Birstall, Batley WF17 9AD, United Kingdom
Phone: +441917313300
Rating: 3.6
based on 152 reviews.
Customer Service
Pros:
"Friendly staff got me something with being overly fussy and also very friendly and relaxed."
"All staff were polite, professional and friendly especially Michael who couldn’t have been more helpful."
"The staff were welcoming but didn't pounce on you as you walked in."
"The staff were welcoming, polite, friendly, and professional. Gave us lots of time to choose and advise, very helpful."
"Sales staff and manager are friendly, courteous, knowledgeable, not pushy!"
"All staff are very friendly and very helpful."
"The staff are welcoming and helpful and give you lots of useful informational to enable you to make a well informed decision."
Cons:
"Awful customer service."
"Very unhappy experience. What was promised to us on the showroom floor was not what we received."
"The staff at ScS wouldn't stop disturbing me while I was browsing their carpets and sofas."
"Poor communication, promises of calls back to get this sorted that just simply don’t happen."
"The staff at the store is not helpful in anyway and will do nothing for you."
"Disgusted with the level of customer service."
"Really bad customer service takes them ages to do anything, quality of sofa is shocking."
Sales Experience
Pros:
"Gail the sales assistant was very helpful and knowledgeable and did not try and rush me into a sale."
"Knowleable guys. Quickly identified out style & guided us to all similar ones nin the store."
"Had a great experience in store, we got a fantastic deal on Boxing Day and even with high volumes of customers we weren’t waiting long to be seen."
"It was the best experience and I can't wait to receive my sofas!! My whole family is excited and to be honest the staff are amazing."
"Will definitely be shopping there again. Keep up the good work SCS."
"First class experience - Thank You."
"We were treated to a full break down of the products and given an excellent deal."
Cons:
"Was followed round most of the shop and felt really uncomfortable."
"Very poor decision to finance a sofa with this company."
"A sales person was sent to us as we waited on our return, however it was at this point that some of SCS' slightly tricky sales tactics became apparent."
"The sales guy tried to confuse me with absolute nonsense statements about how screws and plugs would have to be used on the steps."
"Disappointing and did not inspire confidence to shop here."
"Really wished I had believed the reviews. Had to question so much but still two chairs and without protection COST £2000!!! IT'S NOT FAIR."
"I was quoted nearly £700 for a 25m2 carpet which was priced at £12.99 sqm which should of included a 20% discount so should of been £10.40 per sqm so the price should of been roughly £260."
Product and Pricing
Pros:
"They have frequent special offers giving substantial savings and are real value for money and also there is the option of interest free payments."
"I walked away with a beautiful sofa at a fantastic low cost."
"I got a fantastic deal with money off and also got insurance cover thrown in at a discount."
"We love our sofa and sofa bed so much, so comfy they look great. Good quality. Perfect size for the room."
"Very nice friendly staff. Plenty of choice and different designs."
"We eventually found our ideal sofa for our new home and we went away feeling like we got a really good deal and good money for value!"
"Lovely place, well set out (elevator for physically challenged), lots of beautiful furniture."
Cons:
"Many people have been contacted by SCS to say guaranteed Christmas deliveries won’t be happening."
"I ordered my dining table since December due to pandemic the delivery getting delayed every time so disappointed."
"Avoid like the plague. Still ongoing issues 4 months later."
"Really bad customer service takes them ages to do anything, quality of sofa is shocking."
"Sent the wrong item."
"Bought a leather sofa of this company and the sofa started peeling the leather."
"Had this sofa for 11 months and the stitching has come apart."
Delivery and After-Sales Service
Pros:
"Now I'm looking forward to it being delivered and am busy decorating my living room ready for my new suite! Thank you SCS."
"We weren't hassled or pressured at any time. Brilliant. Thank you."
"It was a pleasure to deal with light hearted individuals not all serious like."
"SCS Birstall is a furniture store located on a retail park on the outskirts of Leeds which is located close to major roads and motorways. It is easily accessible and has the big advantage of free parking."
"I also had my carpet fitted with them without any issue."
"The guys who came to deliver were great. The gentleman in the sales room was lovely."
"Can't wait to receive our new suite."
Cons:
"Poor communication, promises of calls back to get this sorted that just simply don’t happen."
"Customer service non existent waiting on manager ringing me for 3 days bought a sofa got it delivered within 15 mins on phone found four different scuffs on sofa."
"rang 3 times today without an answer !!! it rang till it disconnected itself."
"Disgusting customer service - very unhelpful and totally unprofessional, we were massively let down by this store."
"Communication is non existent. It has been a constant battle of ignored phonecalls emails and messages."
"Ordered lovely corner leather sofa, damaged on delivery by delivery driver and not good at putting all sofa bits together."
"Next came delivery. I knew about this going in to be fair so I can't complain about it but it's a rather extortionate £69 for furniture."