World of Carpets Ltd Reviews Summary

Customer Service

Pros:

• "The staff were friendly and did not try and push for the sale."
• "Mr H Khan is always friendly and professional with a wealth of experience that goes above and beyond."
• "Mr. Khan provided us with excellent customer service."
• "The service from start to finish was exceptional! Mr Khan the owner was very helpful and knowledgeable."
• "Customer service from Mr K Khan has been exceptional from beginning of purchase to fitting and any difficult issues that had risen during the process."
• "The service I received was excellent. They were nice and really friendly."
• "The best customer service I have ever received. The Shop is spotless, lots to offer & really friendly staff."

Cons:

• "Just make sure you understand and check what is included in the quote as the information on the website isn’t completely correct."
• "i was quoted £745 for carpets with fitting rip off again as i got it £100 cheaper else where."
• "bought 3 beading and 2 packs of laminate cost £100! rip off right?"

Product Quality

Pros:

• "Feels lovely under foot."
• "Also the quality of the carpet is superb."
• "Great quality carpets, vinyl and laminate flooring."
• "The carpet they fitted is lovely and soft."
• "Carpet is amazing quality, everyone is shocked at how low the price was."
• "One of the best carpets a mixture of light and dark grey with cloud 9 underlay absolutely a cushion feel to walk on."
• "The quality of their carpets is excellent."

Cons:

• "Carpet fitter was a little slow but did a good job and the laminate and vinyl flooring looks amazing."

Value for Money

Pros:

• "Excellent service and great value for money."
• "Found the lino I was looking at, at another well known carpet company at World of Carpets and got it at a much more reasonable price."
• "The costing is very reasonable."
• "Great prices for flooring and installation!"
• "Got me the best price for a fitted service."
• "Carpets were fitted very quickly and professionally and for a great price."
• "Very happy with the service and the price."

Cons:

• "i was quoted £745 for carpets with fitting rip off again as i got it £100 cheaper else where."
• "bought 3 beading and 2 packs of laminate cost £100! rip off right?"

Professionalism

Pros:

• "The fitters were also great, took care of the property, couldn't fault the workmanship, friendly and polite."
• "The advice is truthful and the fitters are professional polite and trustworthy in your home."
• "Fitters are very professional and took the time needed for a quality finish."
• "The installation team arrived on time and were very professional, efficient, and courteous."
• "The fully qualified fitters were just as knowledgeable and friendly as Mr Raja."
• "Carpet fitter Ali did a brilliant job."
• "The guys fitting the carpets were always on time and very polite and friendly."

Cons:

• "Carpet fitter was a little slow but did a good job and the laminate and vinyl flooring looks amazing."

Efficiency

Pros:

• "They always go above and beyond to get the job done within a good time frame."
• "Khan came out within 2 hours of my call to measure up and the laminate floor was completed within 4 days."
• "Contacted them on a Friday and by the Saturday afternoon the carpet was laid."
• "Absolutely 5 star service, laminate flooring in living room fitted within 1 week."
• "Impressive work from start to finish these guys showed up on time for site visit provided an estimate straight away and the price was very reasonable."
• "The installation was very quick and clean."
• "The new carpet was laid within days of choosing one and they took the old one with them!"

Cons:

• "Carpet fitter was a little slow but did a good job and the laminate and vinyl flooring looks amazing."