The Riverside Inn - Pub & Grill Reviews Summary

Food Quality

Pros:

• "Serving great food quickly with friendly staff."
• "Everyone seemed to enjoy their food."
• "Everything else we ordered was tasty."
• "Very pleasant drinks and snacks on a lovely evening."
• "Delicious food and drink."
• "Good haggis - great fish and chips!"
• "The food arrived hot fresh cooked to perfection and timing was perfect."

Cons:

• "Food was greasy and cold."
• "However the portion sizes are laughable for the prices."
• "Macaroni cheese tasteless and salad dressing disgusting."
• "The 'mushy peas' which were just processed peas mashed up so I left those."
• "Roast beef was really fatty and one in our group had one miserable slice, veg and potatoes microwaved."
• "The fish was ice cold throughout asked for it to be replaced and was told 'the chefs probed this one so it will be hot'."
• "The mash was very stodgy and seemed to be from a packet. The beef was fatty and the Yorkshire pudding was doughy and not very nice."

Service

Pros:

• "Our server. A young blonde. was great. A perfect hostess. V. Professional."
• "Staff were welcoming well mannered, nothing was ever an issue."
• "Every staff member was really accommodating and friendly."
• "Great, friendly and helpful staff at all times."
• "The staff are incredibly helpful and just so nice."
• "Staff were lovely and very helpful."
• "Service was great our waiters were very good."

Cons:

• "Big place but not a lot of staff to cover tables on a Saturday lunch time, even when it wasn't busy."
• "Service wasn't the best from diet irn brew when irn brew ordered to wrong type of chips brought to the table."
• "Service was a little slow but that was due to staff sickness."
• "Waited so long for food."
• "20 mins before someone took our drinks order."
• "Waited 15 minutes for card machine after getting bill…"
• "Service was really poor. Didn't know what was still available on the menu."

Atmosphere & Cleanliness

Pros:

• "Atmosphere is nice and the staff are very amicable."
• "Lovely place, didn't know they didn't do lunch till 12 noon, we were in at 11.45, served us soft drinks."
• "Quiet when we visited. Fast service, good food and decent prices."
• "Renovated so the booths have a nicer feel and the soft play adjoining is a bit more engaging."
• "Spacious indoor space, nice outdoor table area with small play area for kids."
• "One of the better chain restaurants I've been to and well kept inside and out."
• "Soft play available for the wee ones."

Cons:

• "Kids play area is the same and very dirty."
• "To top it off, the upholstery was dirty and needed a deep clean in the right-hand toilet."
• "All the doors to the play room were disgustingly filthy and sticky, not the cleanest environment for kids."
• "Place is dirty. Floors were filthy and carpets sticky to walk on."
• "A bit dark and dingy inside too, could do with more lighting/bright decor."
• "Noticed a couple of mice traps on the floor so guess there is a problem with mice."
• "General cleanliness was slapdash, with residues on the table."

Value

Pros:

• "Good food at a fair price."
• "Lovely food, reasonable prices."
• "Its reasonably priced and always a pleasure to pay the bill + tips for the staff."
• "Reasonably priced."
• "Incredibly good value. Elsewhere I've paid more for just the chips than I did here for the entire meal!"
• "The food was delicious and very reasonably priced."
• "Food was fairly priced and the wine was excellent."

Cons:

• "Pricey for what it is."
• "So much promise but a predictable chain pub with few redeeming factors for nearly £40."
• "Had to pay £3 each for the play area."
• "The only downside was the charge of £3 each child for the play area."
• "Now charge extra (£3 per child) for the play area."
• "Unfortunately they have started charging £3 for each child using the play area."
• "I thought that it was quite expensive for the size."