Address: Glenlivet, Ballindalloch, AB37 9DB, United Kingdom
Phone: +441340821720
Rating: 4.6
based on 130 reviews.
Staff and Service
Pros:
"Our guide was engaging, fun and full of knowledge."
"Everyone is really friendly and knowledgeable."
"Whisky tasting was amazing and our tour guide was great!"
"Andrew was very good and gave us some great background info and history."
"Friendly staff."
"The staff were a treat making the visit so worthwhile, friendly, engaged, and knowledgeable."
"Our tour guide Andrew was phenomenal. He was very knowledgeable and friendly during the tour."
Cons:
"However, we were left ignored by staff who were only interested in chatting to one another."
"Would we patronise again after yesterday? No!"
"Our guide was clearly inexperienced, which cannot always be avoided but meant we were not given any comprehensive explanation during the tour."
"After 15 minutes of being ignored, blatantly, we decided to leave."
"The staff were very rude because no one could drink of my kids even though they are 14 years old adults."
"Passively aggressive and bossy entrance door 'bouncers' made this an uncomfortable experience."
"I felt as though we were a inconvenience for the tour guide, not very informative. Only 1 whisky sample which was meh."
Facilities and Environment
Pros:
"Very pretty distillery grounds out in the middle of the countryside."
"The centre has a real Hugh end feel to the place and has been beautiful fitted out."
"The visitor centre and a shop are the best I have ever seen so far."
"The bar area is very laid back and relaxing and whisky, cocktails and snacks can be bought."
"The bar area is absolutely beautiful."
"The buildings, the decor, the bar and the exhibits are first class."
"The interior is state of the art, like a five star hotel."
Cons:
"Don't go here if you have kids with you on tour or holiday not kids friendly."
"Don't go here if any of your group is under 18, they won't be allowed in, not even a baby in a pram."
"However, it might be a bit tough for a handicapped or senior people. You have to stand up and listen for their presentation for a long time."
"Made the mistake of taking the family here, ignore the photo of the coffee shop, no longer exists."
"Only reason for 4 stars rather than 5 is the lack of rest options - no café or anything like that."
"Unfortunately taking pictures isn't allowed."
"Extremely rude and unfriendly place. Would not visit with family."
Tour Experience
Pros:
"The tour itself was fun and very informative."
"The most incredible tour and distillery experience!!"
"The tour was great with some amazing uses of technology and was very informative."
"Definitely one of the better distillery tours. Good value for money."
"Fabulous tour and history lesson. Great enthusiastic guide with the knowledge to answer all the questions that the group presented."
"The whisky making process was interesting and interactive."
"The tour of the stills, mashers and spirit safes was very cool."
Cons:
"Unfortunately all the tours were fully booked but we still managed to see and learn a bit."
"Tour was very informative but a bit commercialized as you saw nothing of their production - only videos."
"Tour experience was OK but overwhelmingly corporate, sanitised and biased, no passion or authenticity."
"The tour felt incredibly commercial and inauthentic."
"Compared to other distilleries, Glenlivet's distillery tour was disappointing as we feel the session was very commercialised rather than providing a good experience."
"It was interesting to visit an industrial-scale distillery to contrast with smaller ones. Slick tour, though disappointing that they disallow photographs of the still room."
"We were unable to enter the distillery 'due to covid', despite restrictions being lifted in Scotland over a week ago."
Whisky Tasting and Products
Pros:
"Tasting had three 15ml measures of Glenlivet from different casks. A 12 yr old a 13yr old and a 15 Yr old. All excellent."
"You can sample the whisky before you purchase it."
"The hand-fill options at the shop included small batch cask strength versions of the standard Glenlivet 12 and 15 year-old expressions, and were much better value than similar examples in most other distilleries."
"Their sampler drams are housed in a fantastically arranged tasting room!"
"Loved the experience, vibe of this place, nature around the Distillery."
"The first Whisky tasting in by the warehouse with the Whisky taken directly from the barrel with a copper dog is a nice touch."
"Thoroughly enjoyed the single cask tasting led by Andrew - he was passionate about whisky in general and about the Glenlivet in particular, and it showed."