Address: General Wade's Military Rd, Dalwhinnie, PH19 1AA, United Kingdom
Phone: +441540672219
Rating: 4.7
based on 261 reviews.
Tour Experience
Pros:
"In 40 minutes you will be taken through the distillery and will learn the history of Dalwhinnie and be walked through the distillation process."
"Great tour of the Distillery with Andy our tour guide who was very informative with a great repartee."
"The whiskey was unreal and the tasting techniques we learned made it a whole new experience."
"Issy our tour guide, she was absolutely marvellous !! Very friendly and clearly has a wealth of knowledge about Dalwhinnie."
"James was amazing! Very knowledgable and patient with novice whiskey drinkers."
"Andy was our tour guide, he was brilliant, very knowledgeable on, whisky, the surroundings of the distillery, and Andy was good at including everyone in the tour itself."
"Our guide was Jane, and she was fantastic! She is extremely knowledgeable and helpful, and has a great sense of humor."
Cons:
"If you haven’t booked a tour, I’d suggest skipping this one."
"The same woman chewed us out and asked us to go find a staff member to throw away the rubbish."
"The tasting experience was extremely disorganized due to a lack of structure."
"If you are looking for a tour where you experience from grain to sweet golden elixir- this distillery cannot provide it."
"Tour script isn't the most engaging but was able to understand every step of the process."
"The tours don't really coincide with public transport from Aviemore."
"The tour is very average. We have had fantastic tours in Scotland except for this one."
Staff and Service
Pros:
"The staff were really fun and chatty. Highly recommend this place for a trip out."
"All staff members that I encountered were pleasant and helpful."
"The staff except one man were all beyond rude."
"Very friendly welcome and the young lady who dealt with us was very knowledgeable about the products in all the whiskey ranges an asset to your company keep up the good work."
"The staff were friendly, very knowledgeable about their craft and we both had a great time."
"Staff were very friendly and helpful."
"Thank you Fiona and lady cashier for your friendly and warm service."
Cons:
"Over vigilant pedantic new guy at door he borderlined comical...clearly didn't know whiskey."
"Using the toilets before we left was quite unpleasant, the gents smelled like a really bad pub toilet on a Saturday night."
"At the outdoor bar the staff were friendly but didn’t seem to know much about whisky or were not interested to tell us."
"One of the staff members was so absolutely rude that we could not wait to get out and leave."
"Staff can be more warm and friendly. There was a general sense of discrimination and rude behaviour overall from most of the Staff there, especially the older ones."
"Tour started with quite a rude ticket sales woman."
"I found the tour guide (Patrick) to be liveless and I really wish he had speak up as I couldn't hear/understand for most of the time."
Whisky and Tasting
Pros:
"A particularly delicious selection of whisky, expertly paired with locally sourced chocolates."
"The tasting after the tour of 4 of their smooth, delicious whiskies was accompanied by decadent chocolate and a souvenir glass, which was a nice extra."
"The whisky and the chocolate we tasted were exceptional."
"During the whisky tasting Andy had paired 6 different kinds of Dalwhinnie whisky's with 6 different chocolates that took my whisky experience to a completely new level."
"I had the ‘Meeting Place’ whisky flight pairing with chocolate truffles. I loved every sip and nibble that they paired together!"
"The whisky tasting was amazing with the chocolates, let’s you really appreciate te whisky."
"The whisky tasting was delicious and the take away bottles of tasting for the designated driver is a wonderful touch!"
Cons:
"Wish that the chocolates they paired the drinks with were vegan (or at least had vegan options)"
"Annoyingly had some so glad cask drama that were unavailable to try unless you went for a very specific tour or tasting which was a little annoying since they had it on display at the bar."
"There was no option to do a small tasting of each whisky as we have done at other distillery’s (unless you were willing to pay for 25mls of each of which the cheapest starts at £6)!"
"Overall it felt like a very commercial affair, just ready to take your money without providing any information."
"I'm not too fond of distilleries that feel too 'commercial', and since Dalwhinnie is part of Diageo, it is and feels a bit like that."
"Also, there are no rubbish bins to be found anywhere in the tasting room."
"The distillery was just not in production and you could not actually see a single production room of the distillery due to construction work."
Value and Pricing
Pros:
"It was incredibly priced for the content that we enjoyed: a fascinating tour, a chance to try 3 delightful whiskys, 3 brilliant chocolates."
"The price of 12£ for the Whisky & Chocolate tour is very reasonable if you think that you get a great 1 hour tour, 2 drams of Whisky, a Whisky glass for you take home and some lovely chocolate."
"The tour price was fair and included 3 tasters, paired with excellent artisan chocolates."
"It was well worth the money and I hope to visit again."
"At first sight this tour seems to be a bit expensive but with hindsight I can tell it was really worth the money."
"Very good value for money, would recommend."
"The tour is very inexpensive and you can taste six drams for only 12 pounds a person."
Cons:
"In terms of scenery it's still one of the most spectacular, but prices in the shop have been hiked to ridiculous levels."
"Considering the amount of money Diageo must have spent to open their Johnnie Walker Experience in Edinburgh, they have sorely underspent on this lovely little distillery appearance and visitor attraction."
"One of the more expensive tours but provides you with a great tasting experience, a great take home pack for drivers, a chocolate tasting, and a great tour guide."
"It was a little pricey, but staff's friendliness and overall experience made up for it."
"Would've liked to see a tasting offer like in other distilleries, for tasting several whiskies, without having several chocolates and souvenir glasses."
"The first impression is of a run down and uninviting place to stop."
"The tour was good but unfortunately due to maintenance not as we'd expected."