Address: 103 High St, Fort William, PH33 6DG, United Kingdom
Phone: +441397702295
Rating: 4.2
based on 339 reviews.
Staff Service
Pros:
"The staff are really attentive and friendly and will help you out with whatever quieres you may have about the food and Fort William too."
"Ben Nevis Bar staff were great. So nice and inviting, we felt welcome for sure."
"The highlight of our visit was our server (according to the receipt he was called Scott) - he clearly loved his job and enjoyed interacting with everyone, his great service truly did make all the difference."
"Staff was slammed. Didn’t matter staff was attentive and nice."
"The staff worked very hard."
"The staff is great, enjoy talking with strangers from other country."
"The staff was attentive, pleasant and gracious."
Cons:
"But never ever in my life I felt so disrespected and humiliated as a customer."
"Staff was quite rude and did not listen to a word we said."
"Waiting staff were selective in checking my signature, id, and unempathetic about the beer, as opposed to other guests."
"So, some of the members of staff was not great at all."
"Waiting staff were not very engaging. They did the bare minimum."
"Service was unfortunately slow."
"Very disappointing experience. Staff ignored us at the entrance where we waiting to be seated."
Food Quality
Pros:
"Every time the food was great, service very friendly and the selection of beers and whiskies are spot on."
"The food was first class. Very nicely presented and hot food."
"Really tasty food and quick staff."
"The food was delicious, and very accommodating to my son's milk allergy."
"Had a great vegan burger with two patties which was very filling."
"Fish and chips was delicious."
"The food? Amazing, the bacon and cheese burger was massive, the burger was a dense as a sun, genuinely the fattest thing I’ve seen in a restaurant ever."
Cons:
"I have never tasted beef like that in my life it was tasteless and grisly."
"Food was over priced defiantly reheated as it came out so fast for such a busy restaurant."
"do everything but don't order the chicken burger. pure bland with deep fried chicken and onion rings stuffed inside bun."
"The content of the pie had differing temperatures so was seemingly microwaved, the mash looked and felt like plasticine."
"However, I highly suspect that the steak & ale pie which I selected as my alternative, appeared to have been microwaved and then thrown into a dish."
"The steak pies were gross: soggy crust, bland gravy, and chewy/tough meat."
"The food was a bit on the beige side, the fish and chips were acceptable enough but my partner couldn't eat the chicken 'panini'."
Ambiance & Decor
Pros:
"It's nicely decorated and very atmospheric with views of the loch and out the window."
"The embellishment of the place is authentic."
"Atmosphere is cozy and warm, and the toilets are sparkling clean."
"The environment in the bar was so lively and refreshing."
"The restaurant is nicely decorated and has a beautiful terrace with a view on the lake."
"The environment is aesthetically pleasing, genuinely something I liked to stare at for a bit other than the ceiling having a bit of fall off."
"We were lucky to get a beautiful view from restaurant."
Cons:
"Light above our table kept flickering."
"Used the bathroom on our visit the lights go out in the cubicle when using the bathroom unless you move every few seconds."
"It did struggle with the -8 temperature outside so was a bit cold but understandable."
"Parking would definitely be a problem in season as there is only a walking street in front of the restaurant so street parking will require a little walk."
"Was there 27th Dec was cold no heating or fire on, fair enough cutting back."
"The pub itself was very well kept, great character decor throughout."
"The atmosphere in the bar was very cosy."
Value & Pricing
Pros:
"The prices are fair. All in All well worth a visit if you're in Fort William centre."
"Beer and starters are nice and cheap."
"Nice pub in a lovely setting (especially if you can get a table on the balcony). Very well priced considering the touristy location and an excellent selection of spirits."
"Reasonable prices too for what you get."
"Good range of drinks available and always something to tempt on the menu, haven't had anything I didn't enjoy or felt wasn't worth the cost and have never left still feeling hungry."
"Value is amazing for the food and aesthetic."
"Great outside terrace for a few well deserved post hike pints, dog friendly too."
Cons:
"A service 10% charge was automatically put on the bill."
"Also, they add a ‘10% service charge’. Why they don’t just increase prices by 10% feels a bit deceitful."
"I am only giving 4 * because I don’t like the idea of the additional surcharge to the bill as tips. I think tips should optional."
"Bill came to just under £80 for two people for two courses, food was ok."
"Also found it very expensive. £8.99 for kids meal, no drink or ice cream included. £15.99 for a bacon burger and chips, no bacon included either."
"£38 for two fish and chips, one coke and a pint. Now having to think seriously about stopping there for a meal."
"Very overpriced for what you get served."
Service Efficiency
Pros:
"Staff was helpful and hard working!"
"The service was great, food came quickly, and was fresh and hot."
"The service was friendly and fast."
"Staff were quick to take our order and food arrived within a few minutes."
"The service was great, food came quickly, and was fresh and hot."
"The servers were kind enough but hard to track down because it is very busy."
"The live music was fantastic and added to the great atmosphere."
Cons:
"Went for lunch, took 30 minutes before someone took our order then food was very slow to come out."
"Most busiest restaurant in Fort Williams. Waiting list to get table. Quite chaotic organization of it."
"We had a very unfortunate experience at this establishment on Saturday evening the 29th July."
"Only gave it four stars for service because if busy can be a tad slow."
"They could’ve done with another team member working as we did have to wait a while to order drinks at the table."
"Service was a bit harried, we asked for water and never got it."
"We thought the booking system could have been a lot better as we waited ages to be called to our table."