Address: Holmston Rd, Old Toll, Ayr KA6 5JJ, United Kingdom
Phone: +441292294750
Rating: 3.9
based on 182 reviews.
Customer Service
Pros:
"Love Dobbies... left my purse in the restaurant, it was found and kept safe."
"The staff at the canteen take your order before you have any hope of looking to see what's on offer, so I felt a bit rushed."
"The staff just couldn't care less."
"The lady at the checkout was exceptionally friendly and helpful, which was so nice after the rest of my time in the garden centre."
"Staff in the store are extremely helpful and friendly."
"The staff are very friendly and very helpful."
"The waitress was outstanding, and the food was exactly what I was looking for."
Cons:
"Very disappointed with the service in Dobbies today."
"I've marked low as service in restaurant was shocking."
"Service in restaurant a disgrace no matter when you go in."
"Under staffed. Long queues, had to wait in line for cakes as staff were making up sandwiches and salads etc."
"The staff were very abrupt in fact at times it felt we were in sort of Army Camp."
"Worst service ever, staff more interested in talking with each other."
"Terrible customer service! I have used this branch for years and recently noticed the service has taken a sharp decline."
Quality and Price
Pros:
"Dobbies Garden centre has a great selection of plants as well as house decorations."
"Got a fantastic deal for Xmas baubles (glass baubles) with 50% off."
"Nothing is over the top priced. You pay for the quality of their furniture and garden accessories."
"The garden centre plants are typically of good quality and as a result more expensive than a DIY store."
"If you want to have a beautiful garden you can find all your luxurious needs here."
"The food was delicious, and the Neopolitan cake was to die for!"
"Love this place but it is pretty pricey."
Cons:
"Over priced and poor quality."
"Everything is over priced."
"Prices should be halved for a place like that."
"The food was EXTREMELY pricey for what you got, they were charging premium prices for mediocre foods."
"Food was cold and overpriced."
"The scones were hard, dry, tasteless and expensive."
"Our daughter opted for the beef roast lunch with overheated vegetables and mash which had turned into a rubber-like lump."
Cafe and Restaurant Experience
Pros:
"The cafe serves lovely food too."
"We were very impressed with the quality of the food and desserts we received."
"The food was good and the staff very friendly and welcoming."
"The restaurant also has a great cake selection."
"The cafe here is amazing too. We come up every second Sunday for a breakfast and cake."
"A tasty 7-item breakfast and excellent coffee. Very good value and friendly service."
"Café was as always fantastic."
Cons:
"Went to the cafe for breakfast which was lukewarm, my coffee did not arrive with the breakfast but once I was halfway through eating it."
"Dreadful experience at the coffee shop today. I know things are difficult at the moment but we would expect everything we ordered to come at the same time."
"Ordered our meal of macaroni and cheese which was brought to our table.The topping on top of macaroni was very hard and very dry."
"We got tea that was served cold and it took over 15 minutes to get 2 sandwiches made up."
"By the time we ordered our hot food then got on to order tea an coffee then onto the till then sit down to cold toastie and cold chips won't be doing this again very slow progress leading to cold food."
"The food was terrible, slow to be served and poor quality."
"The cafe was not great at all! We shared a massive fruit scone- it was dry and rather stale."
Atmosphere and Facilities
Pros:
"Smart and modern garden centre."
"Nice clean and well presented. Wheelchair access and Parking."
"The restaurant looks very cosy inside with a lot of plants around it."
"Very safe environment from information at the door from a staff member, to making sure everyone wears a face mask in store."
"Nicest Dobbies I've visited. Come here every year on our holiday and it's always been great."
"Other departments make it a destination to enjoy even if gardening isn't your thing!"
"Excellent service. Easy to get disability access."
Cons:
"Cafe was freezing, don't even think the heating was on."
"Huge number of uncleared and dirty tables; it doesn't give a good impression and this café has certainly gone downhill in the last few years."
"Most tables weren't cleaned to a high standard and floor was a dirty."
"Every single table in the conservatory had dirty dishes which weren't cleared for the entirety of our 40 minutes there."
"All the tables and chairs are in disrepair. All the soft seating is cracked and in such poor condition."
"The toilets weren't clean no toilet paper in 3 of the ladies toilets and floor looked liked it hadn't been washed in days."
"Toilets are a let down though and could do with some investment."
Product Selection and Availability
Pros:
"Plenty to choose from, and a lot of cool stuff for designing aquariums too."
"Lovely garden centre, good selection of both indoor and outdoor plants."
"The garden centre is huge with every type of flower and plant imaginable and we spent a couple of hours looking around."
"Great stuff for around the home and garden."
"Their food hall is very good with a wide variety of local produce."
"Aquarium department has good verity of fish and stock of tanks, decorations and food."
"The staff are very helpful and knowledgeable about the products and species they sell."
Cons:
"PACKS OF FLOWER BULBS PRICED AT£1. COMPOST PRICED AT £2. FILLED MY TROLLEY AND WENT TO PAY. EVERYTHING CAME UP DOUBLE THE PRICES."
"The stock of everything is sadly lacking."
"So many dead or dying plants through lack of water some of them were lying on ground and out of pots."
"Terrible service, waited patiently in fish area with only one worker gabbing to other customers."
"The general section is lacking in staff and badly laid out."
"Some of the shelves/areas empty and a bit sad looking."
"Dobbies always good for a rummage. Got some good discounted plants for the garden and a cracking windmill!"