Glyn Hopkin Nissan Watford Reviews Summary

Customer Service

Pros:

• "I am writing to express the outstanding service I received from the Glyn Hopkin team specially from the sales advisor Mr. Rafael Cunha."
• "Great service from the salesman Rafael Damasio Cunha. Made you feel welcome as soon as you stepped through the showroom door."
• "Bought my first car from Lee who provided brilliant service."
• "Nissan is a great car but the customer service at Glyn Hopkins in Watford is superb."
• "I was not able to get to the Watford branch due to childcare and working full-time. Rafael kindly brought the Nissan Qashqai to my home so I could view it."
• "Lee has been really helpful in advising us on our choice of car."

Cons:

• "Buyer Beware!!! Oh dear how disappointing….I purchased a second hand car from here at the end of August 2023. Less than 24 hours later, I returned to the showroom with a list of 4 faults including scraping metal sound in brakes."
• "Awful, can’t think of a good thing to say. Online check in was completed but they never looked to read the list of faults."
• "Absolutely shocking service from beginning to end, total incompetence, could not even be bothered to pick up the phone to tell me my car was not ready!!! Certainly will not be back and I advise Nissan drivers to stay far away from this dump!"
• "TERRIBLE!! AVOID!! COWBOYS!! I booked in with them to fix a Nissan safety recall."

Car Quality

Pros:

• "Picked up the car and I am very happy with my purchase."
• "This is my second car with Nissan and the customer service that i received was more than satisfactory."
• "Rafael Dacunha guided me in my choice of a used Nissan. He is very polite and knowledgeable."
• "Great service by Matt O'Malley (our sales advisor). He made the process very smooth for us - We bought Nissan Qashqai from Glyn Hopkin Watford. The car is in great shape."
• "Bought a car from Glyn Hopkins a few years ago and just recently part exchanged it for another Suzuki."

Cons:

• "I purchased a used Nissan approved car from Nissan Watford, with Lee Colgan as my sales advisor. However, within a few weeks, I encountered issues with the clutch and suspension."
• "Not impressed my wife got a new juke 22 plate went for a car wash and it would not start she had to wait and play about and wait before the car would start trying to get it booked in to be looked at and told we have to wait until 8 of July not increased at all very poor after care no one seems to be bothered."

After Sales Support

Pros:

• "After an issue an excellent sales team person assisted in helping me sort a problem out. Extra care in after sales was taken in calling me back to ensure things were sorted and resolved."
• "Excellent service with Glyn Hopkin Nissan Watford. Lee Colgan was a delight to deal with from start to finish. The process was easy, professional and I could see that Lee went out of his way to help."
• "Had my car serviced, reasonable cost and great service, they carried out many checks and identified one issue which was quickly and efficiently dealt with, great team to deal with 5/5 stars."

Cons:

• "Less than 24 hours later, I returned to the showroom with a list of 4 faults including scraping metal sound in brakes. Several messages left but no response from service department."
• "I would strongly advise against relying on Glyn Hopkins Nissan Watford for used vehicles, as they may provide you with a faulty vehicle and offer little assistance after the sale."
• "So Nissan what do you have to say for yourselves that my brand new Nissan Juke is now sat in a compound as glynn hopkin in Watford won’t see it until 27/5/2022 it’s not the first time I have had to have this car recovered for similar issues such a shame that a September 21 reg car that has only done 6000 miles is now sat broken down in a car recovery yard."