Hartwell Watford Ford Reviews Summary

Customer Service

Pros:

• "The service I received from Matthew was amazing."
• "I recently purchased a Ford Puma from this dealership. Service was excellent."
• "Video received of walkthrough of the underneath of the car. (Never had this before and a definite plus)"
• "The communication was also fantastic!"
• "Hartwell Watford is a garage you can trust."
• "I had a very good experience, great service, the team made me feel very comfortable."
• "Thanks Alex, and the rest of the Watford Ford branch, for making our car buying experience a seamless and enjoyable one."

Cons:

• "Terrible communication from the team when I took my car for an MOT."
• "Absolutely disgusting customer service once I had purchased my car."
• "Zero customer after care, cannot get hold of anyone on the phone or by email they will tell you they are busy from the operator and will call back but they wont...ever call you back!"
• "Waited a long time to be served even though about 5 people were just walking around."
• "Absolutely terrible knowledge on vehicles in the service department."
• "Very very poor customer do not go here!"
• "Its a shame you cant review 0 Stars as this company doesn't even deserve the 1 star ive been forced to put."

Sales Experience

Pros:

• "Purchased a car from Aaron who was friendly polite and genuine the whole way through the process."
• "I can certainly see Mathew having his own dealership in the near future, an asset to your company and you should be very proud."
• "Aruni and Mathew looked after us very well and went above and beyond to get our new Kuga ST-Line X PHEV ready for pickup for us nice and quick."
• "Dealing mainly with Clint, he made the whole process of buying the car smooth and easy."
• "He went above and beyond what is expected and I couldn't thank him enough."
• "Salespeople, Service staff and management are highly professional and helpful."
• "Clint Louis at Hartwell Ford. Very nice guy explained all details taking his time and avoiding the hard sell."

Cons:

• "Disgusting dealership daughter bought car 18 months ago from there 6 months after having car electrics started playing up."
• "Please do not waste your time or money here it’s vile."
• "You have to really go out of your way to persuade someone to assist you."
• "Never had a problem with my Fords' and servicing second to none."
• "Its a shame you cant review 0 Stars as this company doesn't even deserve the 1 star ive been forced to put."
• "Not happy, been waiting for a call back."
• "I would truelly recommend them to anyway, I will definitely buy from them again."

Vehicle Quality

Pros:

• "Car is now ten years old and still passes MOT first time."
• "Never had a problem with my Fords' and servicing second to none."
• "I wish I could rate this amazing company more than 5 stars because that is honestly what they deserve."
• "Despite there being a technical issue with my new car, and there being a slight delay, Shaz and Matt kept in contact with me regularly."
• "I would highly recommend Hartwell Watford Ford."
• "They will always be open and honest about your vehicle and the staff do everything they can to help."
• "Was really impressed with the feedback provided and the fact that the timescale indicated for the work to take place was correct and the work was completed on time."

Cons:

• "A week after having my car the gear box broke, I sent it back to be fixed which took 3 weeks."
• "Disgusting dealership daughter bought car 18 months ago from there 6 months after having car electrics started playing up."
• "Had my car towed to this brand new ford garage... Disgraceful treating customers cars like this."
• "Then also no service done on car before taking car off for court the car has only done 12000 miles since my daughters had it."
• "They sent a comprehensive list of all checks and things that needed repair or changing in the next 6 month to a year. When I took my car I to my usual MOT and service garage, I showed them this list and they said that 90% of things on there that required action was false."
• "Never buying a ford again."
• "Upon using my windscreen wipers for the first time they scratched my glass windscreen entirely."