Black Horse Reviews Summary

Staff Service

Pros:

• "Staff were very friendly, welcoming and helpful."
• "The staff are wonderful, friendly and knowledgeable."
• "Staff pleasant."
• "Service was excellent."
• "Staff were extremely polite and helpful. Made our dining experience much more relaxing and enjoyable."
• "Special mention to Jean who was helpful and regularly checked all was ok, Prompt service."
• "Staff are friendly, there's TV available in part of the dining area showing sport for those who want it."

Cons:

• "When we first get there despite 2 staff on the bar and only 2 people waiting for their drinks it took 10 minutes to be served."
• "Staff didn't really seem to care if I'm honest."
• "We then had to ask for the plates to be cleared a further 45 mins on, which the waiter defiantly didn't like to be asked and gave me a funny look."
• "Ordered lamb donner kebab, came in the shape of lamb meatballs, no staff around to talk to."
• "When i brought it up with staff they looked at me as if i was lying which i found rude."
• "The Manager was very argumentative that they cannot help deal flies being in the food."
• "All in all the staff were very unhelpful."

Food Quality

Pros:

• "The food was all fine."
• "Really enjoyed our food."
• "Steak cooked as asked, Bbq ribs tasty, meals were good sized portions and presented beautifully."
• "Had the surf and turf.. it was amazing."
• "The food is always very well cooked and presented and the portions are huge."
• "Food was tasty and good no mistakes and enjoyed every minute."
• "Food is always of good if not great standard."

Cons:

• "Food wasn't the hottest and glasses looked dirty looked like there was grease in my drink."
• "The yorkshire puddings were like rubber and that the meal was rubbish in general."
• "Glasses were dirty ..... tables needed a good wipe.... ordered steak......could tell it had been standing as it was luke warm ....chips were cold."
• "Some of the food ok but the lasagne n garlic bread was the worst I have ever had."
• "The beef was so over cooked, it was like leather."
• "Curry didn't taste quite right."
• "Steak was over cooked."

Ambiance and Cleanliness

Pros:

• "Fantastic County Pub feel with a family friendly atmosphere."
• "I absolutely love this pub situated on the lanes, quiet and cosy."
• "Nice decor inside and very homely country pub."
• "It's a beautiful, quiet setting, though lively enough with little tables of people potted about."
• "Lovely venue, always warm & welcoming."
• "Was a nice pub with plenty of seating and a welcome atmosphere."
• "Very clean, it's cosy and intimate, yet plenty of space for families."

Cons:

• "Chairs all broken and dangerous...will not be returning. .ever!"
• "The garden does need some TLC especially as it is where the kids play area is."
• "The only downfall is the pub garden where the kids park is."
• "The benches and tables need renewing as they don't feel safe when sat upon and the grass is very uneven."
• "The tables outside didn't look clean and the floor had not been swept."
• "Looking tired and unloved. The floor within the bar area when you come out the gents has got broken floor boards."
• "Tables all sticky and hadn't been wiped at all."

Service Efficiency

Pros:

• "A table was rearranged in no time, the service and food was second to none."
• "Food came just as we ordered."
• "Food ordered via the mobile app. arrived in good time and was really good quality."
• "Good price for food, good selection on menu, seated on time and didn't wait long for meal, didn't feel rushed or pushed to order."
• "Great food at a good price, free parking, good disabled access and clean toilets."
• "Dropped in on the off chance of getting a table and we're greeted by a friendly female staff member who went out of her way to find us an out of the way table."
• "The staff are lovely and the service was quick especially with the food and dirty plates."

Cons:

• "Went here for food, it was very busy and there was quite a wait, however, when the food arrived we were not disappointed. The portions were large and the prices were cheap."
• "Plates were still on our table an hour after eating, asked 3 members of staff to take them."
• "Had to wait 45 mins for a starter and then another 50 mins for our main."
• "Service was extremely slow."
• "It was really busy when we got there, but weren't told there's was an hour and half wait for food."
• "Waited a while to place my order."
• "Waited nearly 2 hours for food."