Address: Alcester Rd, Hollywood, Birmingham B47 5HA, United Kingdom
Phone: +441564822321
Rating: 3.9
based on 132 reviews.
Service
Pros:
"Best service I've seen in a pub for a long time staff were friendly and attentive."
"Service was really good. Joanna did a great job."
"Excellent service and lovely friendly staff."
"The staff were pleasant and wanted to make sure everyone was taken care of."
"Staff very friendly."
"Great service from Paige who waited our table. Very friendly."
"Really helpful staff and the buffet served was very tasty."
Cons:
"Incredibly slow service, was told the wait was 30mins / 45 mins after 1 half hours we left as told working as quick as we can we can just refund your food."
"Service was initially OK with pleasant bar staff. However after ordering the food we waited over and above what I would expect."
"Person had to come behind bar to attend us and then asked presumably the manager who was sitting at a table in restaurant area and who couldn't even be bothered to get up and explain in anymore detail."
"The female staff member who served us wasn't rude, but she wasn't exactly helpful or friendly."
"Walk in waiting to be seated at the front desk. Left standing for a good 6 minutes before the rude staff member comes over still chewing on food."
"Staff seemed to be bothered more about finishing at 5 than paying attention."
"The attitude and level of service was appalling."
Food Quality
Pros:
"Food was delicious too 🙂."
"Our food was good value for money. Freshly cooked and presented well."
"Food good when finally arrived - 45 minutes wait."
"Food was lovely and cooked to perfection."
"Everyone had a different dish but they were all cooked perfectly and all arrived at the same time."
"Great meal - tastiest fish and chips I've had in years."
"The food was great, will definitely be returning to try out some of the other new additions."
Cons:
"Food was disgusting chips was cold said they wud replace them with fresh ones they didn't they reheated them."
"Was not happy at all was first people to order no one in there took 50 mins for my steak to come and it was cold and taste like rubber really disappointing."
"Had to wait ages for the food to arrive and when it did the food looked like it had been slapped on the plates!!"
"Food is really average & nothing to rave about, which may I add took ages."
"Food not too bad, shame there was 8 of us and we had to send 2 of the meals back for not being cooked correctly."
"Food was burnt tasted like I was eating charcoal."
"The food was not very good it was not freshly cooked it had been keeping warm somewhere."
Ambiance and Cleanliness
Pros:
"Pub clean, friendly and nice age mix."
"Lovely place really warm and friendly environment would recommend going for the food and drinks are nice enough."
"Clean, very quiet during the week."
"Nice old pub and fairly quiet at lunchtime, found a table by a window."
"Clean environment and cosy."
"The place looks beautiful after its refurb as well."
"First time in the all new pack horse, I was very impressed by the new decor and overall feeling of place, definitely worth a visit, it's the place to be right now!"
Cons:
"The atmosphere is always unwelcoming when we have been, not from the staff but from other guests."
"This pub is tired, needs new chairs, flooring."
"The while place just felt grubby. Sticky tables, glass windows inside haven't been cleaned in a long time & there is no soap in the gents."
"The outside is unkept, cigarette butts everywhere, tables need a good clean, grass needs cutting."
"Filthy tables, dirty carpets, damp chair (spilt drink) walked out without ordering."
"Men's toilets had vomit in the urinals and dirty tissue on the floor and the ladies had NO toilet roll at all."
"Poor service, very dirty cutlery."
Value for Money
Pros:
"I am a regular customer here; Classic breakfast: sausage, bacon, egg, hash brown, beans and tomato.... £2.89. Unlimited tea/coffee, £1..... what's not to like!"
"Good honest pub grub at a great price!"
"The food is loads better."
"Two nights in a row visits and it was good, friendly staff, warm welcome and value for your money."
"The service was good and the food was great and very reasonably priced."
"Overall the food was well cooked, reasonable portion sizes and good value for money."
"Discovered the Packhorse, a clean comfortable place to eat, lovely varied menu, always hot and well presented, and very reasonably priced."
Cons:
"Only gave 2 stars and that was for the puddings!"
"Was very quiet so that was nice, the staff were lovely."
"Awful swerve. Went out for my fathers birthday dinner was cold and served the wrong meals."
"Food presentation was appalling, my dogs dinners looks better."
"Had steak (medium rare) and chips (no other potato option) most basic meal. The steak was over cooked and dry."
"Awful! Will not use again! We ordered our food and had to wait over an hour."
"miserable service, no atmosphere, food diabolical. will never go again."