"Even down to the most basic of questions, I've never felt like I couldn't ask due to his professionalism in his replies and knowledge he is happy to share."
"Throughout the entire 16 month process, the only person involved that was always contactable and able to explain exactly what was going on concisely was Jamie."
"Jamie was always the friendly voice at the other end of the phone holding everything together, explaining things and helping us make informed decisions."
"Neil was fantastic! He kept us informed the whole time and replied quickly to our emails with any questions we had."
"Worked with Jamie on the purchase of a HMO into a Limited company with limited HMO experience. Jamie helped me find a lender to meet this tricky criteria."
"A mutual acquaintance recommended Jamie at Notebook Money to me and I’m so glad he did. Friendly and super knowledgeable."
"Neil was amazing at sorting mine and my partners mortgage out. He was always available to answer any questions but got back to us extremely quickly."
"Jamie was amazing all the way through. He was quick with finding a suitable mortgage for us. Any time we needed to speak to him, if he wasn't available straight away, it wouldn't be long before he got back to us."
Cons:
"Went with these to get a mortgage told I could get x amount of money. Based on that put in an offer on my dream home to be told after couldn't get that amount of money."
"A very poor experience with this mortgage broker. The particular broker I had wasn't clear about the fees they charge."
"Its really unfortunate that I have to leave a 1 star rating with a bad review. If my review and rating was just down to Neil and Kate it would be 5 star. A couple of issues cropped up and was dealt with mainly by Kate who's service was brilliant. Unfortunately I cant get over what happened with Jamie who is by all accounts the director."
Customer Support and Responsiveness
Pros:
"Neil and Jamie were brilliant people to deal with, always on hand to answer any of our questions."
"We cannot thank Jamie and the team enough. What was a very stressful 10 months, Jamie and the team eased the burden."
"Neil reached out to us several weeks in advance, ensuring that we were well-informed about the remortgage process."
"Jamie was by far the best thing about our extremely stressful house buying/selling process."
"Jamie arrange a re finance for us on a multi unit building he was very helpful and experienced and directed us in the right places."
"The team at notebook money have been fantastic from start to finish. From our initial conversation with Dec he was prompt is securing us a better rate."
"A big thanks to Jamie and April for the way they handled my remortgage. Efficient, friendly and knowledgeable all the attributes you would want from those in a position of responsibility for other people's finances!"
"April Parker and Declan Ward were very professional and efficient throughout the whole process and made it very easy and stress-free."
Cons:
"Went in processing every week I was called for more information and paper work. every Friday I was contacted for more information. Went on like this for six months to be told. Mortgage application was rejected.... Notebook money went to the wrong lender and that effected my credit score... total nightmare experience with these....."
"I have received a call and email from one of their brokers. Apparently the reason for the contact was to ensure I had renewed by mortgage as part of their obligation as a provider. However they contacted me 3 months after the renewal date."
"Also after the process I asked for my details to be removed from their systems as I did not want to be contacted by them again. Despite that. I have received a call and email from one of their brokers."
Expertise and Knowledge
Pros:
"Neil and Jamie at Notebook Money were absolutely marvellous throughout the whole of the house buying process. They were knowledgeable, professional, patient, gave clear explanations."
"I have now used Notebook money twice, once when I first bought my house, and recently to remortgage and I can’t rate them highly enough."
"Neil explained everything perfectly & made the whole process easy & clear to understand!"
"A superb mortgage broker with outstanding services, especially for unique properties that require unusual mortgage products. Neil is a friendly and experienced financial advisor."
"I have been very satisfied with the services of Notebook Money. Upon completing my first mortgage term, I was contacted by Ema Rees who presented me with multiple deals and offered me quality guidance."
"Neil Purnell is a fantastic Mortgage Advisor and a great guy to deal with! Helped me with mortgaging properties on numerous occasions and can’t fault any of his advice or knowledge about mortgage products."
"Declan helped me get a mortgage on a multi unit buy to let property. Having worked with around 10-15 brokers to date i have to say that declan is by far the best I've come scross, its not even close. He's intelligent, professional, driven and intent on doing the best for his client."
"Neil was very helpful and friendly. We always got a quick response to emails and are happy in our new home."
Cons:
"Went with these to get a mortgage told I could get x amount of money. Based on that put in an offer on my dream home to be told after couldn't get that amount of money. After they said they could find the money with a high interest company. Not all information was collected from me needed."
"A very poor experience with this mortgage broker. The particular broker I had wasn't clear about the fees they charge. Also after the process I asked for my details to be removed from their systems as I did not want to be contacted by them again."
"Its really unfortunate that I have to leave a 1 star rating with a bad review. If my review and rating was just down to Neil and Kate it would be 5 star. A couple of issues cropped up and was dealt with mainly by Kate who's service was brilliant. Unfortunately I cant get over what happened with Jamie who is by all accounts the director."