CPS Homes Estate and Letting Agent Reviews Summary

Customer Service

Pros:

• "Clearly very knowledgeable about the process and the flat itself, very helpful too in recommending properties and answering all my questions :)"
• "Angela helped keep everyone calm, and communicated very clearly as to what the delays were, so that we were all reassured that it would go through in the end."
• "Nathan and the team were amazing, from the initial valuation through to completion they made the whole process as straightforward and stress-free as possible."
• "Florence who conducted the viewing with my partner was delightful."
• "Very helpful in helping us decide on a property with excellent knowledge of the local area and Cardiff in general."
• "Emma was super communicative and even adjusted her schedule to align with ours."
• "Beth M was on time to the viewing, very welcoming and knowledgeable about the property."

Cons:

• "I couldn't recommend this place at all given the false picture they painted."
• "AVOID AT ALL COST!! Problems from the start...from toilet not working to oven not working...now we have a major leak in the bathroom and there doing nothing about it!"
• "CPS is negligent, unprofessional and corrupt."
• "Avoid this estate agent at all costs!"
• "She wouldn't call or let me know any updates about my offer."
• "They didn't replace a completely broken (and extremely old) washing machine for 3 weeks."
• "This is a terrible company, they are borderline illegal and they exist to steal your money."

Property Management

Pros:

• "Responsive to maintenance requests, etc."
• "Had a very friendly and helpful agent who was more than happy to let us view the property at 2 times to fit around work!"
• "Saw a few properties with CPS and even managed to fit me in very short notice to see a property on the same day I called and asked."
• "Tom called me a few times to make sure that the viewing slot was suitable and to advise me of other properties, which I found very helpful."
• "Whenever something gets broken they are very quick to fix it."
• "Minor maintenance issues we've had have always been completed quickly even when they aren't priority repairs."
• "Repairs have been sorted as and when required and they were always very helpful getting in contact with me when they needed the view any place I've been in."

Cons:

• "Then in February my housemate's window fell out and CPS and the landlord refused to replace it so for a month we had no window and snow came into the house!"
• "They are going to take the half of our deposit because they think that we have broken the think who where in the house whereas it was like that because the students were here for a year."
• "I was let a flat that wasn't available for renting, they blamed the landlord despite there being various communication with the landlord on my behalf."
• "We signed for a house with cps, paid the agency fee's and then 2 weeks later they rang to say they had made a mistake, sold the house and we couldn't have it anymore."
• "renting tenant and landlord is selling through this agent. requested that they didn't enter the flat without myself in attendance unyet they tried on three occasions to unlock the door for viewings stating simply that they have a key."
• "They often don't give any notice before viewings, when they're legally required to give 24 hours notice at an agreeable time."
• "When I used this agency the house we rented was infested with rats and CPS just put a trap in the downstairs cupboard and said that would solve the problem."

Professionalism

Pros:

• "Having been with them for 3 years now I would recommend them to others who were looking for a property in Cardiff."
• "CPS Homes gave us a large selection of places to choose from."
• "Jordan Parry and the CPS Homes Team have been absolutely fantastic!"
• "Everyone at CPS homes made the process of both the purchase and leasing of our new property incredibly straightforward."
• "Their staff is super efficient and organized."
• "I have used various agents over my many years as a Landlord in Cardiff, and they are by far well ahead of other agencies in the city."
• "Staff at CPS are so helpful and they lead landlords through the letting process clearly and easily."

Cons:

• "The 'managers' for cps homes are a joke they only care about you paying your rent on your time!"
• "Terrible service, very unprofessional, lazy and Fiona was incredibly rude."
• "However, we faced repeated issues with who we assume to be the manager - Scot."
• "At the end of your tenancy they won't give back your deposit."
• "Everyone that I've spoken to that has had dealings with CPS homes has only negative things to say about them."
• "Angela was clearly very angry with the vendor and vented out her frustrations which again looked very unprofessional."
• "Complete lack of organisation from all areas. Constantly being told that it’s ‘not their department’ and to call another number."