Sainsbury's Reviews Summary

Store Layout and Navigation

Pros:

• "The layout is the same as most other Sainsbury's stores which makes navigating the store easy."
• "Large supermarket, well laid out, easy to find what you want."
• "Lovely store that’s well stocked. Lots of fresh produce, ready meals and dairy items."
• "Great store clean great staff easy to find what you are looking for as aisles are clearly marked."
• "Not our normal grocery shop - but what a nice place to visit. Clean, well laid out with wide aisles."
• "Haywards heath branch is lovely and nicely laid out. Decent Starbucks, lots of space between parking and really good clothing range."
• "Good supermarket has a good cross selection of products. Shelves are generally fully stocked."

Cons:

• "Shelves not very well stocked - space all over the place and things on shelves that didn't match the labeling."
• "Wish they would stop moving the produce around. I sometimes struggle to find an employee to help me find things."
• "Products are constantly moved around for some mysterious reason."
• "New styling looks to be going on. Still looks down market and lots of gaps on the shelves."
• "It's an ok store but every single time I do my order I have at least 3 items that are out of stock."
• "This Sainsbury branch has been going down hill so much lately when it comes to quality, stock levels of fruit and vegetables and hygiene, it is VERY disappointing!"
• "No own brand chicken tikka bits, and no Cadbury instant hot chocolate, the main things I went in for!"

Customer Service

Pros:

• "The staff is friendly and always ready to help."
• "The staff were friendly and helpful and helped us locate what we were looking for."
• "Shop floor staff are always very helpful and friendly, even though they are busy."
• "Very friendly, helpful staff."
• "Staff are friendly and welcoming. When you ask for directions they did walk with me and ask if I had all I needed."
• "Staff here are always very helpful and nothing is ever too much trouble - 10/10*!"
• "Staff are polite and helpful too."

Cons:

• "Abysmal customer service. Won't be returning to this branch, and put me off Sainsbury's as a whole."
• "Unprofessional. Don’t work here."
• "Security has gone mad, perhaps just go back to employing till staff !!"
• "The experience is never less than crushing. Plastic still overwhelming the shelves. Minimum wage slaves man the tills."
• "Staff clearly need customer service training in this store and reminding on how to be kind to customers who may have a hidden disability."
• "At the self service till assistant was rude and harassed! 'I'm on my own okay' she said as she half finished authorising our transaction so I had to finish myself!"
• "Shop lovely. Cashier didnt reply to my hello, couldnt get shopping through her till quick enough and no thankyou when we paid."

Parking and Accessibility

Pros:

• "Car parking is practical and brilliant at Haywards Heath. Enough room to open car door without knocking other vehicle parked next to your vehicle."
• "Your typical big supermarket. Huge parking space all around the store, toilets, café and ATMs included."
• "Good free parking (2.5 hours max)."
• "Friendly staff, a good selection of products, spacious parking bays."
• "Massive store, good choice of goods, clean, a fair amount of parking."
• "Plenty of parking and trolleys which also seem to be in good condition, no squeaky wheels etc."
• "Like most other sainsbury stores. Large car park, argos store, pharmacy, Starbucks etc, and a sushi counter."

Cons:

• "The motorcycle parking is not very easy to find."
• "Seriously awful carpark. Too small for the huge number of visitors."
• "Good but electric vehicles for disabled weren't charged and not allowed to leave main shop anyway."
• "Car park is a nightmare after the 'redesign', in-store prices inflated, not a great variety of products."
• "Popular store, but why check my receipt on self service."
• "Hardly any normal checkouts left."
• "Over priced, long cues for the tils (half closed) and bad music blasted through."