Darlows estate agents Albany Road Reviews Summary

Customer Service

Pros:

• "The communication is always superb and highly professional."
• "Exceptional customer service from Kristie at Darlows."
• "Hannah Moss and the Darlows team dealt with every delay and query quickly, efficiently and effectively."
• "Lauren Keirle helped us when our boiler was broken. Every day she rang to check in and see if there were any updates and was very attentive."
• "Connor was friendly and informative."
• "Sophie is quick to respond and follows up to ensure a satisfactory outcome."
• "The agent Mia was very helpful and always responsive."

Cons:

• "Reported a maintenance issue weeks ago but it still has not been acknowledged."
• "Darlows have been really bad at updating us on the status of our application for the rental of a flat."
• "But the worst bit of all was the avoidance of phonecalls by the manager Tim who failed to tell me that the purchasers had withdrawn."
• "We even logged a formal request, including pictures, on the repairs/problems part of their portal (which was a nightmare to find) which went completely unmentioned!"
• "It seems that our initial positive experience ended once we moved in, and since then we have felt like a broken record trying to get our problems fixed."
• "Very difficult as a tenant to get hold of them when you need anything despite numerous emails, phone calls and voicemails."
• "The one time I received a response to our wanting to move out early (as the problem was recurring and was affecting our health), I gave a follow-up and then received nothing back."

Property Management

Pros:

• "Sophie Peake has been exceptional, keeping me informed of the management of my properties and dealing with complex issues on my behalf."
• "Very pleased with the work Cai Daniels & the rest of the team helped us secure our rental property within 3 days!"
• "I sold within 3 weeks and even through the sale they were on the tail of my solicitor and the buyers solicitor."
• "The property was in good condition, obviously properly managed, and I would be happy to rent it."
• "Sophie from Darlows has been managing my property. She takes care of all processes, including repair and maintenance."
• "Just ended a 5 year tenancy with darlows. Have had a great experience throughout my tenancy."
• "Our move has been expertly handled by Mia Wheddon Patel, who has shown us exactly what customer service is supposed to look like."

Cons:

• "The wooden floors look old and need to be changed; no rugs on the floor. No wardrobes."
• "The only reason I knocked off a star was the cleanliness of the place before I moved in."
• "When I moved into my new place, it was quite dirty (mouldy grout, spiderwebs, hair in the washing machine etc.) and I had to spend a lot of time doing a deep clean."
• "Would not recommend using them."
• "Avoid at all costs."
• "The worst estate agents in Britain. No communication, no feedback."
• "Disappointed with the service provided by Darlows."

Professionalism

Pros:

• "Donna was very professional and her experience certainly showed, she absolutely on many occasions went the extra mile showing great concern for her client."
• "I am very impressed by their professionalism and I cant say enough about how helpful they were to me."
• "Been dealing with an agent Sean Cooper from Darlows with regards to a potential investment property. He has been fantastic so far, very quick responses to queries and useful honest advise when viewing properties."
• "I have always been impressed by Darlows' attention to detail and professionalism."
• "Kristie Simmons recently showed me round a house in Cardiff, as a developer I view countless properties each week. Kristie is one of the most competent and friendly agents I have come across."
• "Professional service offered by Kristie at the Albany Road Branch."
• "Thomas was extremely friendly, professional and knowledgeable every step of the way."

Cons:

• "I would absolutely not recommend Darlows as a lettings agency, they have caused us a lot of frustration and problems."
• "Since renting with Darlows almost a year ago, we have experienced some of the worst customer service I have experienced."
• "I have been with many letting agents during my time in Cardiff and can certainly vouch for Darlows."