Wellgate Centre Reviews Summary

Accessibility and Layout

Pros:

• "Car park is easy, safe, brings you straight into shopping level."
• "There is a large multi storey car park on site."
• "Has a variety of stores, plenty of parking spaces."
• "You can enter directly into the library by using its own special entry which opens on Victoria road side."
• "Has a conveniently placed car park good for when visiting the city centre."
• "The Wellgate has a lift to all floors and an onsite chargeable carpark."
• "It is clean, accessible and easy to navigate, with some unique features such as the wellgate clock and reading area."

Cons:

• "The ticket machines for parking need updating to accept card payments also."
• "Car park is borderline acceptable poorly maintained lighting in parking area is not the best spaces are small and tight to get in and out of your car if others parked either side of you."
• "Lift is always full, ramp doesn't go down to ground floor, and top escalator has been off for weeks."
• "Only one (small) lift in the centre over three floors that able bodied people seem to abuse even though there is ample escalators available."
• "It's an okay shopping centre, only marked 3 stars because their lift access is shocking, it's quite small, always waiting a while if it is full or there is one pram in or a wheelchair in it's not easy getting another wheelchair in or another pram, bigger lift needed as not everyone can attempt the ramp that they have as the ramp doesnt go down to level 1."
• "Only has one small lift for prams buggies wheelchairs, long wait at times."
• "Narrow, endless circular route up to parking levels."

Shopping Experience

Pros:

• "A bit lower key than the Overgate just down the road. Good for bargains as it contains a B&M, Home Bargains, Iceland, The Works, and a BHF furniture shop."
• "Overall; well worth a visit."
• "well if you have a wander around the shops that are in the wellgate you can more or less find the things that you need and also pick things up that you didn't know that you needed these shops are really useful."
• "One of the shopping centers, located at the heart of Dundee. Not a busy one, but the centre hosts some of the popular super shops like Iceland, Poundland, Home Bargain, and BM Bargain."
• "Good variety of cheap shops. Great for picking up essentials at a fair price."
• "A really great centre if you are looking for those fabulous bargains."
• "Wellgate has Gym Facility and Library facility...There are Charity Shops inside...you can get Winter clothes and other items at less price."

Cons:

• "Very tired looking, many shops have left over the years, just a few discount shops left."
• "Unfortunately the Wellgate is now greatly let down by a poor selection of stores and customers as well as a poor selection of surrounding stores."
• "This place has gone downhill massively and I mean massively my partner came with me from England and to tell her that this was the main shopping centre at one time was embarrassing lucky to get one star."
• "It's sad, but the Wellgate is dying on its feet. There's never a day that all of the escalators work. And a large number of the units are empty."
• "It's seen better days and there seems to be very few shops and business actually open in that place."
• "Old, outdated. Has more closed stores than open."
• "Place is so run down, Walking past empty shop after empty shop."

Amenities and Facilities

Pros:

• "The Wellgate has three floors offering different things top floor has a gym fast food like Burger king and Subway it also offers Dundee's biggest library and the famous Wellgate clock."
• "It's a Nice Place There are Lots of shops inside...you can get day to day using items."
• "This shopping centre has a comfortable library, a gym and Cafe."
• "There is Burger King Restaurant, where you can eat Food."
• "Fairly big shopping centre, with smaller, older-looking shops as well as more modern and fashion-related ones too."
• "It has an Iceland & public library."
• "An amazing Muffin Break café in the center."

Cons:

• "Everything was shut and seeing a lad banging on burger King shutters for a burger was the highlight of the trip."
• "It's a dump!! Escalators not working (again) I had to wait ages for a lift, as they were busy with prams/wheelchairs."
• "This place is a disgraceful not been in here for a long time it's like a ghost town remember used be full.of carts ect no point in it being open with amount of shops."
• "It's a shame to see how empty this shopping centre is, now with such a limited range of shops and many of the units empty for extended periods."
• "Although it's still clean, has toilet facilities and parking it is very let down by little selection of retailers."
• "Toilets are accessed by payment which is not in my opinion a necessary charge especially with the £2 charge for 0-2 hours parking."
• "This place is run down, barely a reason to visit this place unless you want to pay 20p for a pee."

Customer Service and Management

Pros:

• "Travel through the wondrous world of the Wellgate."
• "Love this shopping centre. I've been going here since I was a kid, I have seen it refurbished, new shops come and go and still it's the heart of Dundee city centre."
• "Parking is cheap."
• "Only use it for cheap parking and the gym."
• "The shop's here a great for the bargain hunter or anyone on a tighter budget."
• "It provides an important and accessible space for people who would otherwise struggle to get out the house."
• "The centre is laid out in an interesting way and there really is something for everyone there."

Cons:

• "No staff visible and when they are called for are often rude or unhelpful."
• "The machines don't take debit/credit cards or notes for transactions under 5 pounds."
• "This place continues to plummet downhill, I'm eager to see what will take its place when it finally shuts its doors for good."
• "The centres shops aren't great, the security staff are pathetic and need to get a Grip."
• "The problem with the Wellgate is it's run down. It's depressing."
• "Nightmare place either the lift is out of order or the escalator is off again going down."
• "Possibly the worst shopping center I have ever been to. There was no shops open actually in the place."