Overgate Shopping Centre Reviews Summary

Shop Variety and Selection

Pros:

• "Great shops. Clean and loads of coffee shops, eating places and shopping for brand names."
• "Good choice and variety of shops."
• "Good shopping centre with lots of different shops including phone shops, food and clothes shops and much more."
• "The selection of shops is great, no empty shop units."
• "HAS A great selection of shops, The entire Over gate centre is owned by Debenham."
• "Lots of shops using two floors. Cloths, Jewels, Perfume, Toys and tablets, Sports ware and Soaps to restraunts."
• "This shopping centre has a great selection of clothes shops, places to eat plus quite a few unexpected shops I hadn't seen before."

Cons:

• "Horrific to park; limited 'high street shops'; clothing demographic limited to teens up to mid-thirties, then into 'matronly' territory."
• "I find this place OK for shopping but not really a great range of retailers."
• "Overgate shopping centre isn’t the best to be honest, for a start the shop selection aren’t even good and there’s no really any technology shops or anything there apart from clothing and fragrance there sadly."
• "General poor choice of shops and only highlight was Costa coffee."
• "Sadly the major clothes outlets are gone and it's now more difficult to find a good selection of menswear in town now."
• "Could do with a few more decent shops, generally just full of stationery shops and of course clothes shops."
• "Also, some brands such as Nike, Lacoste, Fashion nova, Micheal kors, Guess, Tory Burch, Coach, House of Zara, Verano Hill and Cult Gaia are not there themselves."

Customer Service

Pros:

• "Food was first class."
• "Staff very helpful."
• "Cleaning services are managed very well and the shopping centre as a whole is expertly maintained."
• "Staff all seemed friendly."
• "The staff are always lovely and helpful and that does make a big difference in the current climate we are living in."
• "There's always someone available at the service desk on the upper floor to assist customers."
• "The service is impeccable and all the staff are very professional and friendly."

Cons:

• "Unfortunately, I forgot my shopping bags there and asked the staff for help to find them but they didn’t even bother looking at their surveillance cameras."
• "The staff in some of the restaurants were not so nice, made me feel like I was in the way."
• "Security team look less than pleased to be working, and even less attentive."
• "Not a good experience today as I was with someone in a disabled scooter and on the second floor where the lift was put off and had no way of getting down to the ground floor."
• "Very few customers wearing face coverings or following social distancing."
• "Junkies and beggars all around the entrance/exit doors."
• "This place has no tolerance for alcoholics or drug users alike."

Cleanliness and Maintenance

Pros:

• "The whole building is bright and spacious and the cleaning staff do a great job keeping it all neat and tidy."
• "Lovely big and clean shopping centre. Even the toilets were clean and well maintained."
• "It's very clean though and well maintained. The toilet facilities are in good order."
• "Premises are always clean and maintenance staff are always on hand to tend to any mishaps."
• "Most importantly the coffee shop is very clean/tidy and all tables are cleared of plates/cups etc within a few minutes of customers leaving."
• "The centre is always clean and well lit."
• "I find the Overgate centre easily accessible, clean and friendly."

Cons:

• "Very cramped. Not much room to move through the crowds when busy."
• "The shopping centre is always crowded and the floors were not that clean too."
• "The actual shopping centre has seen better days. Cracked tiles, broken lighting that hasn't worked in years."
• "Dreadful. My mother tripped outside as having all bumpy paving stones and not level Dundee council will be sued trust me on that."

Facilities and Accessibility

Pros:

• "There are many Shops inside this Overgate Shopping Center...Primark has many Clothes, Winter Clothes at a Cheaper Price...It's Very Big Mall."
• "Also superdrug is open as normal for walk ins."
• "The Overgate Dundee is a brilliant place to shop the way the building is designed you can walk along the walkway and see all the shops and not get lost in a maze of hallways."
• "There is plenty of bus stops nearby plus the High Street at one end of the centre."
• "Great disability access to shops, plenty of food outlets and a wide range of shopping choices."
• "There are 5 entrances to the shopping centre and a multifloor car park that is also very well maintained."
• "A busy shopping centre in the heart of Dundee City centre, close to all the amenities such as the railway station and the newly opened V&A."

Cons:

• "Only downside is there is no food court."
• "Parking only costs £1 all day on a Sunday."
• "Car park is a little expensive so I tend to park at the Wellgate."
• "Sometimes, getting where to park, especially at busy times, is usually a hassle."
• "The food choices aren't great tho."
• "Parking still really pricey sadly, which puts me off parking here."
• "Indoor parking though I think its expensive and no concessions offered."

Atmosphere and Experience

Pros:

• "Had a great shopping experience here it was great to see a thriving shopping centre again with no closed units in sight."
• "It can get busy during holidays and especially the festive period."
• "I'm giving three stars as the curved glass front of the mall is certainly the largest curved glass front I've ever seen."
• "Always busy. Full of people all year round. Shops are great."
• "There is even a milkshake bar and events held from time to time such as murder mysteries."
• "Amazing, so many great shop's 2 visit especially Primark it's so good quality & yet so cheap."
• "The overall feel of this shipping centre is great for visiting, as it helps to form the heart of Dundee."

Cons:

• "A wasted opportunity. When the new centre was developed, there was a chance to build something truly great. Instead, the new centre simple apes the old centre with a more modern take."
• "Would you not like to see something different in a mall sometimes?"
• "It's an ok Shopping mall, it's the only place with any people that's for sure... with a somewhat dying food court."
• "Children get bored because there is nothing for them."
• "Now I love a shopping centre as much as the rest and this one is no different. Nice and modern, clean, open and airy. Everything you'd want from the overgate, that being said recently I don't feel safe going in, security enforcement is just not there."
• "Shop online and give this place a miss."