PH Travel Ltd Reviews Summary

Customer Service

Pros:

• "Nancy dealt with my booking in a very professional manner."
• "I appreciate help from Tony! Great customer service, he solved my issue within a few seconds."
• "I had been trying to book my tickets and couldn't do so due to a transaction error... I was very much supported by both Ms. Sarah and Ms.Maggi."
• "I have recently bought a flight ticket from 'Get4Flight'... Sarah Wilson from Customer Service of PH Travels went an extra mile."
• "Sarah is an excellent and most professional staff in PH travels."

Cons:

• "This is the least responsible ticket agency I have ever worked with."
• "They even said my flight is direct, asked them on 3 occasions, but there were stops it was direct. People picking up the phones are clueless."
• "The advisor simply said, I don't have to do that. Eventually obtained a voucher for the ticket, to then be advised that the voucher will not be for the amount which I paid for the original tickets."
• "Our transaction turned out to be complicated and long because of problems with our bank. Maggi couldn’t have been more patient, friendly and helpful throughout."
• "They issue tickets without no restrictions and once paid they will inform non refundable if go for change of date or cancellation."

Refund Process

Pros:

• "Update- they have now refunded my money in full after I complained and took action."
• "Got the money back into my account in 2 days."
• "This company is definitely acting suspiciously. They will not issue refunds in regards to cancellation of flights."
• "Maggi was very professional, confirming the information I required straight away."

Cons:

• "They are charging £30 per person for processing refund, even though my flight was suspended by the airline, I did not cancel and flights were working between the 2 countries."
• "After 10 week they are try to deduct 150 pound which was not agreed."
• "They are scamming people. They booked me on a flight that didn't exist, after calling a couple of days before to the airline to check in luggage allowance, I was told that the flight was not flying.... PH travel didn't even call to let me know."
• "AVOID AT ALL COSTS. They are scamming people. They booked me on a flight that didn't exist, after calling a couple of days before to the airline to check in luggage allowance, I was told that the flight was not flying.... PH travel didn't even call to let me know."
• "They also sent me an email by mistake which should have gone to other people who were also claiming monies so breached GDPR with them also."