Halfords Autocentre High Wycombe Reviews Summary

Booking and Availability

Pros:

• "MOT - easy to book, great price, smooth check-in."
• "Plenty of availability for my MOT two days before."
• "Had questions beforehand which were answered politely and promptly over the phone."
• "Smooth booking process, clear expectations around when work will commence and finish, and a confirmation call to confirm within expectations."

Cons:

• "No confirmation email or details of location."
• "I don't usually write bad reviews for illness, but I've been here twice within the last 6 months and on both occasions there's been problems with my booking."
• "I booked online which allowed me booking on same day, only to find out after reaching auto centre that it was Halford’s booking system error."
• "I turned up to be told there is no tester and that they have called everyone to inform them."

Customer Service

Pros:

• "Great customer service, trusted mechanical work. I bring all our family cars here."
• "Excellent work, on time and polite/friendly."
• "The team were positive even in these uncertain times and that is refreshing."
• "Although I would say the chap looking after the branch is keeping it afloat and is a credit to that branch, very helpful considering the volume he was having to deal with that day."

Cons:

• "Manager very arrogant."
• "I was met with sarcastic patronising employees who were extremely rude and refused to help."
• "The receptionist could not be bothered to actually check what was going on with my car and was happy to make it up and lie to my face."
• "Awful staff with zero customer service ability & absolutely no care for customers at all."

Quality of Service

Pros:

• "They found I had 2 bulbs out and replaced both for me so my car would pass!"
• "The servicing and MOT were dealt with correctly but the quick and efficient way the staff operated was exceptional."
• "Ed is a wonderful man and Dave managed to tweak a same day Retest."

Cons:

• "Surely a car can't pass its MOT if not everything is checked!!!!"
• "My car failed it's MOT at another garage because HAC didn't check the lights or wipers and clearly didn't fix the engine light issue."
• "They tried to wing it with my rear break disc and pads and front break pads."
• "Just a terrible experience- poor service, suspect work and lack of communication/honest."