Command House Reviews Summary

Service

Pros:

• "The staff were especially friendly and helpful and couldn't do enough for us."
• "Staff were excellent."
• "The staff are really helpful and friendly."
• "Service was brilliant 👏 and very friendly."
• "The staff were welcoming, attentive and friendly."
• "Very friendly and helpful staff."
• "Out waitress was very friendly and on top of our drink order coming over to ask if everything was okay."

Cons:

• "Waiters upstairs were rude and couldn’t care less to help."
• "We were absolutely flabagasted and upset by the obvious delight the staff showed when they refused to serve us."
• "Both the waiters couldn't even talk to us or even apologise."
• "Service inside very poor, abrupt staff and slow."
• "Service was slower than slow. Took an hour before we got our meal."
• "We were ignored and waited to be served for a long time."
• "Service was appalling."

Food Quality

Pros:

• "Fantastic home cooked food, real quality - a pleasure to eat."
• "Absolutely amazing Sunday Roast!!! Vegetables actually have proper taste, the meat is tender and juicy and everything is spiced to perfection."
• "All our food was prepared to a high standard and we really enjoyed our meals."
• "Each course was very well cooked and portion sizes are pretty substantial."
• "The food was well presented and delicious."
• "Food is very good."
• "Food was amazing and staff were very friendly."

Cons:

• "Kept us waiting for well over an hour before informing us they had no steaks."
• "The vegetables were cold."
• "Attended for a 1500 booking, it took over 2 hours for food to attend which was cold flavourless and obviously microwave meals."
• "The meat on the roast was tough, the potatoes over cooked, the vegetables under cooked."
• "We've just had a roast dinner and I've got to say it was really disappointing."
• "When the food come it was very bland."
• "The food turned up at best lukewarm the whole plate was dry and rubbery."

Ambiance and Location

Pros:

• "Beautiful view of the river from The Command House."
• "Lovely looking historical pub on the river with amazing views."
• "A Hidden Gem on the Waterfront!"
• "First time visitor. Plenty of seating outside by the river that on a hot day would be nice."
• "Great pub in a fantastic location with beautiful views, especially on a sunny day when sat in the garden looking onto the water."
• "The exterior boasts excellent decoration with a nice view of the Medway."
• "The pub and the view are fantastic, seeing some of those tankers go by with a pint in your hand, it's quite surreal."

Cons:

• "Venue was clean but furniture rickety, we had to change two chairs (one in fear of collapse) and annoyingly wonky table."
• "The place had a general air of lack of care."
• "Went inside and it was much of the same. Lots of tables just not cleared and the bar both ends were full of empty glasses. The place looked a complete mess."
• "It is extremely dirty. I had to clean the table with wet whips as my arms were sticking to the wood."
• "Tables are very close together upstairs, especially for two."
• "Midweek it was soulless and a bit dismal."
• "The inside of the pub can only be described as cheaply furnished and very dirty."

Value for Money

Pros:

• "£15 for food and 2 drinks!"
• "The cocktails are very moreish too! Especially the passionfruit martini... 😋"
• "Great food, big portions. Very tasty!"
• "Wonderful food, great price range and value for money."
• "Food delicious and good price."
• "We ordered, the price was great value for the location on the river."
• "Beautiful roast dinners, generous portions and very very tasty even the vegetables taste delicious!!!"

Cons:

• "So if you decide to go for a Sunday roast here, don't expect the plate to look how it should look!"
• "Food OK but there are better places to eat."
• "Great atmosphere, lovely staff, good food, I'm now reviewing again, visited again on Sat 27th August was really disappointed with the food for what they charge you don't get much, the burger was very small and got bout 8 chips in a pot."
• "Food overall was sub par for the money and small."
• "Absolutely ridiculous food is over priced and not worth it."
• "Only fault I could find which isn't a big prob was that the food was a bit pricey."
• "You do have to pay for parking if you drive."