Bella Italia - Inverness Reviews Summary

Service

Pros:

• "Every member of the team worked to ensure every customer was well looked-after."
• "Service was fast and staff were accommodating; the atmosphere was great."
• "The service from Magda was exceptional nothing was a bother to her."
• "Service was prompt and waitress very pleasant, could not fault her."
• "Staff was very friendly and enthusiastic about the service and the food was quickly brought out and delicious."
• "Service was fast and friendly including getting drinks."
• "Our waiter was lovely and made sure to ask if we had any allergies before ordering."

Cons:

• "VERY understaffed, I felt bad for the young lady trying to keep up with everything."
• "Server was a little rude when the person I was with's card was declined, must have been in a rush."
• "Service very bad, staff unfriendly."
• "We barely saw our server and no one quality checked our table."
• "The service was not very friendly and quite hectic."
• "I called the waiter several times, who was not far from me, he simply ignored."
• "The blond waitress was rude while we were talking."

Food Quality

Pros:

• "We all ordered different meals and everyone of us loved what we ate."
• "The Zucca Dolcelatte was delicious and was the first time I tried it."
• "The food was absolutely delicious and service was excellent."
• "The food was delicious and clearly marked so we knew which was the DF one."
• "Their food is amaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaazing and yummy."
• "This is some fantastic tasting food. Good selection. Decent pricing."
• "Food is delicious, the pizza was super tasty with the most amazing base."

Cons:

• "The place was busy and noisy."
• "Pizza was alright but the pasta (especially Carbonara) lacked authenticity and does not taste like pasta at all !!!"
• "Pizza dough was boring, dull."
• "£1.25 for half a mushroom is A RIP OFF."
• "Pizza base was wafer thin...pasta dish was tasteless...lamb shank had a spoonful of mash and about six green beans...very small portion."
• "The cheese on the garlic bread was partly cold, the pepperoni pizza almost tasteless."
• "The pizza was very overdone. The pasta was overcooked and could have been warmer. The salad was mostly rotten."

Atmosphere

Pros:

• "The atmosphere of the restaurant was good."
• "The atmosphere was great, nice enough for a romantic date but casual enough for families."
• "The ambience of the restaurant was buzzing, and it was family-friendly."
• "Atmosphere pleasant."
• "Very authentic Italian feel 👍🏻."
• "Good atmosphere."
• "Nice atmosphere."

Cons:

• "The restaurant is much busier than it used to be, and they don't accept discount vouchers anymore."
• "It was crazy crazy loud and chaotic. So loud i would avoid it just for that."
• "Does the job if you've got hyper / noisy kids."
• "Restaurant itself is tired and in need of improvement, and tables are very close together, with some tables feeling very cramped."
• "The whole place needs renovated."
• "Door slammed every time someone entered or left, which was very annoying."
• "First time I have had to leave my jacket on to eat an evening meal as it was so cold in the restaurant."

Cleanliness

Pros:

• "Very thorough; took the covid situation serious and briefed us very well when going in."
• "The manager was very efficient, checking everyone in and also cleaning the tables very thoroughly."
• "Restaurant is clean, well managed."

Cons:

• "The restaurant is not clean, walking past kitchen on way to toilet, stuff on floor, not great."
• "Good clean required especially of paintwork leading to bathrooms. Bathrooms require attention also."
• "Crockery was dirty, had to ask for replacement."
• "The toilets are disgusting."
• "Place its self was very tired and dirty and grubby."
• "I have got sticky, not clean table."
• "The garlic bread was plastic. A bite and it doesn't cut. You have to scrub it."

Value

Pros:

• "2 3 course meals for under £40 I can is a great deal!"
• "They have 30% student discount from Sunday to Thursday."
• "Reasonable pricing, really value for money if go for deal off set menu options."
• "£43 for two course for two from the lunch menu and two 3 course children's lunch's, and 4 drinks. Not bad at all."
• "Food was good and all reasonably priced."

Cons:

• "Over all customer experience was not good."
• "Very little available on the menu."
• "Also the wine (Merlot) didn't come close to being worth 8 pounds for one glass."
• "Overall just a little overpriced and underwhelming."
• "Way overpriced."
• "The food however, was nowhere near on par with everywhere else I've eaten in Scotland."
• "The proportions though for how much it costs were ridiculous."