Frankie & Benny's Reviews Summary

Service

Pros:

• "Our waitress Kate was friendly, attentive, and went above and beyond to make sure we had an amazing evening."
• "Staff were very friendly and we all enjoyed the food."
• "Came in Thursday evening for food, had such great service from the server Cait, she recommended us great cocktails and offered us a great cookie dough dessert to split with my partner."
• "Our waitress was Kiah, who was super friendly and very helpful :-)"
• "The servers were so patient, polite and efficient with my group of friends tonight."
• "Our server was up beat and friendly and very informative and one of his first questions was about allergies."
• "The waiter we had was fantastic. A young man called Reece. He sorted everything out and nothing was too much trouble."

Cons:

• "Even worse service then Nandos was sat down by waiter was sat for 20 minutes completely ignored to then see the waiter walk over to someone who had just come in needless to say we walked out and will not return!"
• "Good food & drinks, horrifically slow service."
• "Then waited an hour for food to arrive."
• "the food moderated to her liking took twice as long to come, when the food eventually came everyone else was done eating. this is unacceptable!"
• "The service from the staff was very slow, they seemed to be more interested standing around chatting amongst each other by the bar than dealing with their customers."
• "We tried to get the waitress' attention for a while to ask for the bill."
• "It took ages for the food to come out."

Food Quality

Pros:

• "The food and cocktails were 10/10."
• "Really enjoyed the pepperoni pizza, would recommend!"
• "Food was absolutely spot on - as a vegan it’s so nice to be able to go out with my family and have multiple choices for each course and be torn between them!"
• "The food was fantastic, the service was second to none the atmosphere was brilliant."
• "The food here is phenomenal with reasonable prices too!"
• "Food was cooked to perfection."
• "The food was delicious and reasonably priced."

Cons:

• "I had fish and chips which were OK but could have been hotter."
• "Rack of ribs had too much bbq sauce which made me feel sick."
• "The food was very very average. My wife couldn't finish her chicken as it was tough and the pizza was no better than the frozen pizza from tesco."
• "The food quality has gone downhill significantly."
• "Onion rings under cooked."
• "The pasta was nice but expensive for what it was."
• "The food was ok but the pizza was pathetic looking and very disappointing."

Atmosphere

Pros:

• "Always have a lovely dining experience, with a lovely atmosphere. Good music and lovely staff."
• "Brilliant atmosphere and staff all around so Highly recommended and cannot wait to return again!"
• "The atmosphere was 10/10, very welcoming and made us feel comfortable."
• "There was a lovely atmosphere with the music playing and it being a full restaurant."
• "great atmosphere with the music and celebrations."
• "Came here with my partner for our one year anniversary, great atmosphere with the music and celebrations."
• "Great food, atmosphere and all made the better by the brilliant service."

Cons:

• "Lovely staff and delicious food. However, the speakers were very loud (and above tables), causing patrons to speak louder, which meant a quite unpleasant experience, as I couldn't talk to my family without shouting."
• "For some reason despite there being lots of room we were jammed into a table next to a very large party of people which wasn't great."
• "There were 3 birthdays taking place that days and when they played 'Happy Birthday' it was excessively loud which caused my little girl to get quite upset."
• "If you like conversation over your meal do it when the kids are in school cos the noise previously was unbearable."
• "It's not good when you are sat next to a young party of girls who were having a blast."
• "The restaurant was very cold."
• "The lazy option really. Average American fare, burgers pasta etc. Cannot say its anything to get excited about."

Value

Pros:

• "Nice food, nice atmosphere but for the price I would say it's more of an occasional place to visit."
• "Had a really lovely breakfast - which was massive, so great value for money."
• "refillable drinks for £3 bargain."
• "We will go back but during the week when the lunch offer is on as we thought it was expensive at full price."
• "Decent range of vegan options."
• "Teas and coffees unlimited making it a bargain, with the NHS blue card staff discount accepted."
• "The food was well presented and tasted amazing."

Cons:

• "Bit pricey for the quality of food received."
• "The food was quite expensive. I myself had a pasta dish and that alone was over £14."
• "Just a waste of money, such small portions, bland, unexciting yet extremely overpriced food."
• "Quite expensive for the standard of food although portions were a decent size!"
• "Food way overpriced for the portion size and presentation."
• "Very disappointed in the portion size of our adult meal."
• "over paid for a grisly steak and chips I didn't want, or eat!"

Cleanliness

Pros:

• "On the plus side the restaurant and the bathroom was exceptionally clean."
• "The restaurant is incredibly clean and organised."
• "The service is friendly and professional and the food well presented."
• "Beautiful food didn't have to wait long with two hungry children."
• "The food was well presented and tasted amazing."

Cons:

• "The facilities aren't very clean either."
• "everything feels very sticky and grubby."
• "The lady on reception obviously hadn’t had time for food and was eating a bowl of spaghetti meatballs at the meet and greet desk."
• "Walked in was not seated. So just stood there like a lemon."
• "Lovely staff but the food is average, a lot of it is microwaved which I am not keen on."
• "Very poor food and poor service."
• "It took ages for the food to come out, the brocollini was dripping in water and made everything else on the plate soggy."